ASAP Site ServicesASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
ASAP Site Services (asapsiteservices.com) has 2,877 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 637 reviews with 1 star · Clear filters
Randy S.
You should give your customers the Real price over the phone the first time you don't give a price then jack it up I'm getting a Pull up audio for half the price then what I'm paying with you guy's that is disgusting
Response from ASAP Site ServicesOct 28, 2022
Randy, the location of your rental requires 2x a week servcie and thus is the price variance from the quote. Team ASAP
Christine S.
We were having a party outside so we rented the bathroom with a sink inside so it was like a little bathroom. When it was the day to be delivered they didn’t have any to drop off so they just dropped off a construction site portable with a separate sink station very unprofessional to not call and admit their mistake, even had a woman say I didn’t order what I thought I did. My husband had to speak to above her and realized what had happened and that we didn’t get what we ordered. It was embarrassing and humiliating to have what they dropped off Unprofessional and they really don’t care about their mistakes because we have to pay first so they don’t care as long as it isn’t them getting screwed!
Response from ASAP Site ServicesOct 28, 2022
I apologize that the product ordered was a toilet with the built in sink. What operations delivered was a toilet with a stand alone sink for your event. We discount the order for this and refunded that discount back to your card. Sincerely, Team ASAP refund ID 1464219
John W.
Week after we needed this, they tried to deliver. Item was to deliver on the 28th or 29th. They called on the 30th and said they couldn't deliver till Saturday. We cancelled this service on Sept 30th. Refund was to be issued on my card. Were is my refund?? Please advise ASAP!
Response from ASAP Site ServicesOct 28, 2022
We apologize for the delivery mistake as cited on Friday evening on 9/30. We processed the refund immediately, but the bank did not post the transaction until Monday. This was done as refund #1453926 Sincerely, Team ASAP
James T.
No one’s came to clean the toilet
Response from ASAP Site ServicesOct 28, 2022
We apologize for any service violation. The driver has it marked the unit was blocked for those servcies. After investigation we refunded you the missed service credit. Refund ID 1458689 Sincerely, Team ASAP
customer
HORRIBLE experience. Horrible service, overbooked us, overcharged us, rude customer service reps, they aren’t even based in Texas Please note- My review had nothing to do with the fact you called us in a different time zone. Annoying but not the reason for my bad review. It was a horrible experience from the first phone call. You overbooked us, your payment didnt go through to our delivery driver until I called and complained, you changed the charge because the delivery was farther due to you overbooking. I would never recommend you to anyone and will never use your company again.
Response from ASAP Site ServicesOct 14, 2022
We appreciate your open review experience. We do apologize that when our advisor called you back the time zone difference in Hawaii was to early in the morning.
Edgar
I had placed a pick up for three days ago. It has not been picked up. This is the third time it has happened.
Response from ASAP Site ServicesOct 14, 2022
I appreciate your open review experience. We are having an issue in the Boulder, CO area with getting items picked up promptly. I will reach out to you personally ensuring the unit is removed. No additional fees for this delay.
David G.
Haven't shown up in 4 weeks to pump out porta potty; have called at least 5-6 times.
Response from ASAP Site ServicesOct 14, 2022
I apologize our third party septic company is having several issues with the Hurricane impact. We are issuing credits for the missed services and working to get you an immediate pick up per your reqeust, and again apologize for the experience.
Katya
This has been one of the worst experiences with a company ever. I request a portable potty they lose the order and their solution is request it again! very unreliable and untrustworthy
Response from ASAP Site ServicesOct 28, 2022
We apologize for any inconvenience. We didn't show a rental for a particular job site address. The other two address were delivered as orders with your organization. Sincerely, Team ASAP