ASAP Site ServicesReviews of asapsiteservices.com

I originally gave Arwood a great review. They were helpful in the beginning with planning my event. However, after I agreed to payment, the communication/confirmation was minimal and made me nervous my reservations weren't solidified. Then, a few months later (since my event was months in the future) they reached out to me to let me know they had changed their pricing and needed to increase my agreed quote, or I would need to cancel my order. This is poor business practice in my opinion as we had an agreed quote that I had approved months in advance. It still doesn't make sense to me that they felt it was acceptable to increase our set price because something changed for them before my event. That should only apply to new customers/quotes. Obviously, since it was only a short amount of time before my event and I didn't have time to shop around, I had to accept their new rates and proceed with something I didn't agree with from the beginning. Their two stall toilet trailer was beautiful, delivery was smooth, the delivery person was helpful, and I was satisfied with the product. The customer service, organization, communication, and dependability.. not so much.

The service to our property was great. The biggest problem with the company is they don’t communicate within their own company. You pay a bill but it isn’t communicated to all departments. So even after payment is made you are harassed with rude and excessive emails.

I had a horrible experience with the call center. I called to change my delivery date and they didn’t change it all the way through the system so it showed my original delivery date. Every time I called I got a different person and they told me something different including the supervisors. Examples of the different information I got was how my payment would be would be collected and when, I was not informed about the pick up charge but it was in the contract. The person that delivered the rollaway dumpster was very efficient and timely. When I called to find out if a tarp would be put over the dumpster when it was picked up because I had a lot of bags trash in it I was given conflicting stories. When I originally ordered the dumpster I told them what Needing to do and asked for advice on what size dumpster. The dumpster they recommended was not the appropriate size so I had to find accommodations for the rest of the stuff that was being thrown away.

Billing is a real issue

Maybe the service is better in Florida from what I see in the other reviews for me in Ohio They were way over priced for a dumpster. But Deb from the billing department was helpful once I got a phone call with her. Email not so helpful. But end of the day she hooked me up and got me a refund because of our accidental situation with the sub contractor they used.

Was not informed of extra $75 pick up fee and over weight fees. Charged additional $277 after we were told the fee was all inclusive. No way to keep customers.....

The use of the online reservation system is easy and convenient. Reaching someone in the office is not as easy. When I was able to connect with an office person I was assured delivery was confirmed 15 minutes later I received an email notifying that delivery would not happen. The person i spoke with seemed very disinterested in my questions and trying to help. Have tried three times now to schedule a delivery; without success. Will now look at other options. It would have been helpful to know if the issue was unavailable equipment or location. I can understand both but share the information!

It's nice to get quotes immediately and have the ability to book online. Unfortunately it let's you book for dates that aren't actually available.