ASAP Site ServicesReviews of asapsiteservices.com

The first quote I called about I was told one thing. Then I asked for another quote from a different department. I waited all day. When I could not wait any longer I decided to go with my first quote. When I called back to order, Arwood knew nothing about my first quote and they did not even have the items I wanted and needed. So at this late point I had to start over. On top of all that, I had to pay a rush fee because I was ordering after 3 pm, which I was never made aware the first time I called. I agreed and placed my order and was told it would be delivered the next day. The next day I called to find out when the items would be delivered and was told any time between 7 am and 7 pm. Then I received an email stating the items would not be delivered until I agreed to pay an additional $1,300 for overtime and fuel. (They had my address at the time of the quote so I was surprised at this 50% additional amount!) I agreed. Still no delivery! The next day I received partial delivery of the items after calling twice. Then I had to call again to get the balance of the order and that did not arrive until the following day. This process had me exhausted!!

Firstly, all of the staff I have interacted with have been friendly helpful and polite. One member seemed to be new as she wasn’t very sure about any information but I understand that happens with new staff. However, I ordered (and paid for) curbside trash and recycling carts and regular collection for one year. This was on July 31st as we have moved into a new area. I have not received the carts but have been charged an additional $100 due to fuel price raises!!!! Fuel prices have not increased in the last week. My carts were supposed to arrive on Monday Aug 5th and I’ve been told that that agreement shouldn’t have been given. I’ve also tried to arrange a one off pick up of all the boxes and trash that have been accumulated because of our house move. I’ve been told I can’t do that until I get my trash carts so I ask where are my trash carts and they say wait a few more days. It’s been very very VERY frustrating. I have paid up front and done everything asked if me for my side of the contract. You guys haven’t done anything, so far, that you agreed to when you took our money. Please just give me the service I need. Let me pay you for a one off collection and let’s move forward.

Disappointing customer service and poor delivery procedures. Waiting 8 hours at a construction site for delivery is not acceptable. A delivery window should be provided and reasonable, not 7am-7pm. Most businesses do not work 12 hour days.

I called needing 2-250 Gallon tanks for a jobsite in Huntsville, Al. I received my price and paid with company credit card. Within 24 hours I received an email stating the price had went up 100 each tank per billing unit and to reply to the email or the tanks would not be delivered. The reason listed for the increase was other. I called and talked with 3 people that could not help me. Finally one person said let me ask and I will call you back. It took hours to get a reason which was fuel increase and cleaning increase. The increase is $2400 more for a year rental. The only fuel used is to take it and pick it up. No installation. I was time crunched at this point so I had to go with the company. We have jobs in that area quiet a bit and next time I will do more shopping around.

The dumpster arrived a day late and was picked up a day late.

The amount of email you receive is ridiculous. We received no less then 16 emails for 1 unit to be delivered. they were invoices that looked like they needed to be paid, but we gave them a credit card to process. Duplicate invoices, reminders, and then just repeats of the same thing over and over again. They got the address wrong. And then the last email we got was a payment receipt for the cc processing but it doesn't show what the delivery was so it is difficult to match it up to our system.

**update** the company didn’t end up having any units available after all of it. Their system “showed available units” though there weren’t any. Had to find a replacement on very short notice. I had to call to make sure I wasn’t charged. Bummed. *update* I worked with Bekah initially, but wasn't able to c reach her with the 3 calls I made to Arwood Waste. No biggie, as I get that it happens in Sales occasionally. I ended up speaking with a gentleman, whose name I didn't catch but he was very friendly who informed me to call back a little bit later for my specific request. I then dealt with Kristie, who was an actual gem! Super sweet and helpful with placing my order. She made it really easy, and answered all of my questions while taking care of my order in a timely manner. Thanks to all I spoke with, and to Kristie for completing my order! :-)

Your sales staff quotes services that your operations department will not honor - and then tries to explain it away as if its a usual thing. I found it very unprofessional and turned down your services. Worked out well for me though - an hour later I found a temp toilet for this "remote" area for $78/less per month.