ASAP Site ServicesASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
ASAP Site Services (asapsiteservices.com) has 2,877 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 637 reviews with 1 star · Clear filters
David A N.
The container I ordered wasn’t delivered as promised. I had to reschedule the job. Do not use this company! Poor customer service throughout the process as well.
Response from ASAP Site ServicesMar 10, 2023
David, We do apologize for any fustration with your rental. We had an issue with the size and availability. It was fully refunded to you promptly. Sincerely, Team ASAP
Abbey R.
Never got the toilet, was counting on it and 1 day before was told there werenone available. Took a long time to get refund.
Response from ASAP Site ServicesFeb 13, 2023
Abbey, Our apologies when we went to load the truck for delivery it was found we had an over book issue. A full refund processed swiftly on 2/3 when the office first opened. I do apologize again for any inconvenience this caused. Sincerely, Jason T.
customer
The sink arrived late, has had multiple requests to be picked up that have not happened and now it smells rancid as there was no attempt made to service. It still has not been picked up.
Response from ASAP Site ServicesJan 25, 2023
Gan Yeladim Preschool, I do apologize for any inconvenience. We had the service driver routed for cleaning on Tuesday. It seem the drivers had some issue(s) with gaining access into the building to servcie and remove the unit. The removal call was made Monday in which it was routed for next day pick up on Tuesday. On Tuesday the driver had the issue with gaining access to the building, and it was re-routed for pick-up today on pick up ID #1516194. Our dispatch is monitoring the route to ensure the unit is removed from inside the school classroom. *edit* 2/2/2023 I appreciate you time Holly in speaking with me. We have issued the refund we discussed and I sent that receipt to your e-mail for records. Sincerely, Jason T. Team ASAP
customer
They charged us an $400 some dollars for extra trips during a snowstorm. Said they made several attempts to call and let us know, but there were no VM or calls from them on the contact phone we provided. I think it’s odd that they would make more than one attempt without actually talking to someone to see if the driveway had been cleared before sending another truck out! I will never use this service again! Complete rip-off!
Response from ASAP Site ServicesJan 24, 2023
We appreciate your rental review. It is standard practice to re-route the truck for the item's removal for the next day if it's blocked at the job site. The driver indicated that he did make a call to the site. When you request for the removal that is indication that the site is clear and ready for our equipment to hook up and haul off. If the rental unit can't be retrieved, that will lead to empty trip charges as it did in this case. We did coordinate with you to get the site cleared and the unit removed later that week. Sincerely, Team ASAP
customer
CUSTOMER SERVICE IS NOT READILY AVAILIBLE, RECIEPTS ARE NOT SENT AUTOMATICALLY. I HAD TO CALL TWO WEEKS STRAIGHT TO EVEN GET A RECIEPT.
Response from ASAP Site ServicesJan 11, 2023
Aaron, I appreciate your open feedback and time with me on the phone. We are making improvements to our computer system so that items are handled in timely manor. Sincerely, Jason T. #1512098
customer
This company took the full payment amount but doesn’t want to provide service. Refund my money, in full amount. Pick up your bins. I’ll move to another company that would provide service.
Response from ASAP Site ServicesDec 27, 2022
We sincerely apologize that the first service after the trash cans were delivered was missed. We have addressed with our vendor in that area and have processed a full refund for you as discussed yesterday.
customer
You charged me for the sinks and would not refund the difference between the sinks and the hand washing stations. Will never use you again
Response from ASAP Site ServicesDec 23, 2022
Mr. Martin- We spoke to you on the phone on the 20th that the freezing temperatures would prevent the usage of the sinks for your event. So we offered the sani station as an alternative for the same price as you agreed to on the phone. Sincerely, Team ASAP Call #1503093
Lyndee
Didn’t get what I ordered and left several messages before someone contacted me.
Response from ASAP Site ServicesDec 15, 2022
Lyndee, I again apologize for the mix up of your rental between the standard toilet and the toilet with the built in sink. We of course refunded you the difference. Refund #1499663 was processed today in that regards. Sincerely, Jason T. Team ASAP