ASAP Site ServicesReviews of asapsiteservices.com

NEVER SHOWED, NEVER CALLED. I HAD CONFIRMED 2-3 TIMES THAT WEEK. SAID THEY WERE ALL SET FOR FRIDAY. WHEN WE DID GET A HOLD OF CUSTOMER SERVICE THEY SAID "THEY OVER BOOKED" AND THEN HUNG UP. WE ARE STILL DEALING WITH THESE PEOPLE! THEIR WEBSITE SAYS ALWAYS OPEN, HOURS ARE ACTUALLY 7-7 MONDAY- FRIDAY. SAY THEY CHECK VOICEMAIL OFTEN AND WOULD GET BACK TO YOU WITHIN AN HOUR. WE DID NOT HEAR A WORD FROM THEM UNTIL WE TRIED AGAIN ON MONDAY. Arwood Waste says now they will give credit/refund-they told the BBB- that sorry we over booked because of the eclipse, nothing else we can do or offer. You have my name and address feel free to send a check for the Port-a-Potties we ended up having to settle for because you failed.

This may be the worst customer service I have ever witnessed. They failed to bring a 3 bathroom trailor and potentially ruined a wedding day, hung up when called, and respond "well,we are not open on weekends" as to why they were not available to correct their mistake. Breach of contract and rude staff/ they are a zero in my book. Dr. Eileen Newton

If you are ever in need of a portable restroom trailer do not use Arwood Waste. The mother of the bride, EIleen Newton reserved a portable restroom trailer in May for her daughter & our son's wedding on August 12, 2017 to be delivered on August 11th. On June 18th we received a confirmation email. On the 11th when they didn't show by late afternoon we called and were told delivery is from 7 to 7 and hung up on. Seven o'clock came and went and no restroom trailer. We had to get up on the morning of my son's wedding and instead of being relaxed and getting ready we were trying to find a port-o-potty company that was open. Thank goodness for the local company that came to the rescue. They showed up within 4 hours with three port-o-potties, of course they didn't have lights or running water but at least my septic didn't explode. When we called on Monday I was put on hold for over half an hour repeatedly, hung up on and finally spoke to Chris (the operations managers brother) he promised me he would get ahold of him and have someone call me. It is now late Thursday and no call. They clearly do not care about their customers or the predicament they put them in. DO NOT USE THIS COMPANY.

Dumpster not delivered as promised and then not delivered for over two weeks after it was already paid for. Endless promises of when it would arrive which never happened. Billing is a nightmare. Customer service is rude, insulting and not concerned for customer.

Provide full disclosure before closing your deals...I booked 10 cubic foot dumpster with 1.5 ton weight agreement.I was quoted a price, gave my credit card, and was even told anything over 1.5 ton would be $97 per ton (or something along those lines). Nonetheless, I was comfortable with my decision. UNTIL several hours later...when I received an e-mail which stated " a price increase due to high tonnage rates in the area". The increase was of $300 more than 50% of the original cost of Dumpster requested. So, I called and spoke with a representative who did apologize for the non-disclosure and continued to confirm the surge is due to the areas average for waste. EXCUSE me what...what the heck does a community average have to do with me...in addition there is a lot of construction in the area...so are you penalizing individual consumers. Not sure... but miss me with the BS. I have ordered dumpsters before. Be up front!

Ordered a dumpster for delivery, the order was accepted on a Thursday then the following Monday received an email stating there would be a six-week delay on delivery. Six-weeks, why was the order accepted? Get some products in inventory if you're running a business a few days wait maybe but six-weeks...

Chris M. THIS PICK UP SHOULD HAVE HAPPENED on July 26. A driver showed up on the site on the 25th to remove the toilets. I was off site but I was able to call the office and stop the removal. I told the person at the office that the removal was to happen on the 26th not on the 25th. Now the toilets have stayed on the site until now. Today is July 31 !!!! I have been on the phone every day to sort out this situation and I have spoken to several people to no avail. No-one was able to help until now. This is a very upsetting situation. It is causing unsanitary conditions on my client site. I truly hope that removal is going to happen promptly. I am totally unimpressed by your services

Christopher M was great booking my units..then got email cancelling my order because of overbooking..not acceptable! However you did me a favor because I was able to book same order with another Co for $200 versus your quote of $424 plus ..so thank you for your rudeness!