ASAP Site ServicesReviews of asapsiteservices.com

Customer service was the worst I have found lately. I called several days in a row trying to get a dumpster and an extra port a potty with no success. They told me I would get a dumpster on a Tuesday, so at 4pm. I called and said I nerver got my dumpster and the dispatch lady told me that there days were from 7am until 7pm. So your day is not over. I called the next morning and told her that I did not have a dumpster and she said I got an email saying you got one. I told her I did not. So she said let me follow up and I will get back with you. I never heard back from her on the dumpster or the port a potty. The following Monday the potty company shows up with a potty. That was one week later. I called the company this morning and told them to come pick up both of the port a potty’s. I did not need them anymore. Also told them to not charge me for the second one. Guess what they were out within 4 hours to pick the potty’s up. Took a week to deliver. Not a happy camper.

DO NOT USE THIS COMPANY! I had a septic emergency and needed a porta potty ASAP. I called on a Thurs and they said they would deliver the next day. They did not. When we called to ask why, we were told that they can't guarantee a delivery date. BUT this was immediately after they TOLD us they COULD deliver on Friday! WTH?! So we waited until Monday, when they said they would deliver it...again, no delivery. Did I mention this was an emergency!!!!! Come on! So now, I'm literally on hold with the company FOREVER to figure out where my order is. One person tells me that the order was cancelled, another person tells me that it was delivered already, yet another person can't even locate the damn order!!!!!!!!!!!!!!! DO NOT SPEND YOUR MONEY HERE - AWFUL COMPANY. AWFUL.

Your customer service is absolutely horrendous! I called to set up service due to a sewer emergency on 5/31/18 and was guaranteed that I would have a porta pottie delivered on 6/1/18 by end of business. Here it is 6/4/18 and you still have not delivered the unit! Unbelievable!!

They refused to come clean the toilet. Don't use them.

Billing dept is a mess. Threatened collections on paid bills I had receipts for. Rep’s don’t answer phone, slow service and one of the roll off drivers built a 4’ mound in my yard. Lots of hidden fees and unapologetic customer service. That sums it up. This is such a basic service it should be difficult to do this poorly.

WORST COMPANY EVER. They put our three day rental in as an entire month on the order. They left a portable toilet on our customers residential property 4 days after it was suppose to be picked up and we were finished with the job. The toilet also showed up two working days late and now THEY ARE MAKING FRAUDLENT CHARGES TO OUR CREDIT CARD. Because of all the troubles they took $50 off the standard week rental of $213.93. However, we were charged on 5/8/2018 in the amount of $384.46!!! And AGAIN TODAY in the amount of $167.43!!! You can never get ahold of anyone and when you do no one knows what's going on or how to find out any answers for you. I WOULD NEVER FOR ANY REASON EVER HIRE THIS "COMPANY"

So I call, I spoke to Amanda. I asked her several times if they provide service to the location, Cabin Creek snow park. She said yes, then put me on hold to verify. Then came back and confirmed. Took my information, credit card and grid coordinates again. I made myself available to meet for placement with phone number and all other information. Even got a confirmation and this link to rate their service... Got a text message on my cell phone at 513 A.M. Today. "Oops! Arwood Waste has overbooked for your order at grid *&^%$#,-(*&^%$ Easton Washington *No service to this location... Your card has not been charged. We apologize" A text message...? Seriously...? So two confirmations, a email and what??? This is customer service at 513A.M. No worries though, a few more calls down the list, and I had a vendor that took care of our 70 person event, at only 2/3 the cost, saving about $100. It's now 12:30 P.M. and I still have yet to get a courtesy call... I think you know how that would go anyway. So thank you for the early wake up, it showed me how to save money, by not going with your services. And I'm watching my card like a hawk, not trusting your company.

Spoke with Diamond. She was very helpful. Set up the order for delivery in the next 2 days. Then the very next day we received a text telling us they did not service our area. I am frustrated because I spent about 20-30 minutes on the line with Diamond. I know she spoke with someone to be sure they could service the area I needed. Also when I tried to call Diamond back at the number she gave me I had to sit through all these sales offers before I could reach anyone. Save yourself some time and don't bother with this company.