Alfonso A.
Double Dipping on the price due to Holiday
I called on a Friday for a Porta potty for delivery on the following Mon. Due to Thanksgiving they wanted to double dip and charge extra (almost double) if I wanted it so I said then just send it Tuesday, again they said that due to Thanksgiving that they had to charge extra (almost double) so I said so what day can I just get it at the normal price they said Wednesday. The Holiday was one day but it’s taking 6 days to get a toilet. I guess I don’t understand why the extra charges for a Monday or Tuesday delivery when the holiday was the previous week. So in December since it’s a two day holiday the 24th and the 25th it would take at least one full week to get a toilet at regular price since it’s a two holiday they will probably charge Double if you want a toilet Mon, Tues, Wed or Thurs of the following week.
Response from ASAP Site ServicesJan 2, 2024
Alfonso, The rush fees are based on open business hours relative to a set delivery date. Due to the holiday the office is observed closed Thursday and Friday for the holiday. Thus Monday counts operationally as same day rush fee and 11/28 as next day fee. Thus the 11/29 delivery is the first availability that is not classified as a rush fee applicable. We always encourage to set up rentals in advance to ensure availability and avoid rush fees. Sincerely, Team ASAP



