ASAP Site ServicesReviews of asapsiteservices.com

Do not hired this company I called and order a portable potty for a month. They charge me for another month. I called them and They said I had to call for them to come and pick it up and their billing cycle is for 22 days ! And not only that A driver damage my gate .

Did not have a good experience.

ASAP is totally dishonest. You charged for a portable pottie that was never delivered!

Only giving one star because it’s the minimum . There is no way whatsoever anybody should use this fly-by-night scam artist company for a single thing. Ordered a porta-potty for a family outing and it never showed. No response from this company to either emails or phone calls. There better be a prompt refund or they will be hearing from my attorney. Don’t waste your time with these clowns... hire someone LOCAL to you .

The people I talked to on the phone were amazing. They were extremely helpful in giving me an invoice and explaining the logistic of delivery. Once they have your money they are terrible with customer support. They tell you that they’re department is only for sales and they would request an ETA with other departments or transfer you around to different numbers over and over. I was hung up on, put on hold indefinitely and am yet to hear anything back after I have been told by multiple employees that I would receive a call. Current update over a week later: They service staff is still terrible. We had agreed on a service date and that date has come and gone by 2 days. When I try to contact customer support I am again bounced around until I am either hung up on or told I will receive a call back that never comes. I had issues with getting the unit delivered which in hindsight was foreshadowing the ridiculously terrible service on normal standards, let alone during the pandemic where hygiene is at the upmost priority. This isn’t a case of backorders or extreme call volume, this is a scam.

Used this service twice. First time, everything for the most part was okay. Second time the charged an extra $200, claiming we were 2 tons over the allotted weight. This is complete nonsense. The 2nd dumpster was fill with similar materials as the first and to the same capacity. There’s no way it was 4000 pounds more. The receipt isn’t itemized, their customer service sucks and they’re own employees aren’t even on the same page.

This is my second review. The first one, I was asked to change after the regional manager contacted me to resolve a horrible customer service experience. This review will not change and as a result I do not expect anyone to reach out. After attempting to have a port a john delivered to my site for several days ( after having been made promises that it should be there now). I finally received the equipment on June 12th. On June 9th, I was charged the first month and installation fee. I was charged that amount once again on June 15th. Instead of just allowing the first charge to process through the bank, they just charged a completely new one. I did reach out to the regional manager, no call back. And the only way I was able to reach someone in billing was to press the sales prompt. Today June19th I have had the equipment for one week. This morning, I was charged my next month's invoice. Now, I have never known a week to turn into a month. I just paid for my first month on June 15th. I will be reaching out for a refund and to cancel my order this morning. I am hopeful they will comply as their practices look far from appropriate and may need investigation by the BBB>

I made the mistake of signing up for ASAP when they were known as Arwood waste management a bit over a year ago because I was fed up with Waste Management knocking over my trash cans and refusing to pick up anything that wasn't in the bin. Arwood was slightly more but at the time they had good ratings so I figured they'd have better service. Turns out they just resell you Waste Managements service. Same trash cans, same trucks, same everything except you're paying more. Then the price went up. I called up to ask why and when they didn't have a good excuse I tried to cancel and was given reasons why they couldn't. I've tried cancelling the service multiple times now and I've noticed that their rating has plummeted. Now they're calling themselves ASAP site services. I thought maybe the new management would be able to cancel my account and they were polite and said I was cancelled and then today I get another bill. These guys operate like criminals! DO NOT SIGN UP WITH THEM! You'll have better luck getting out of your gym membership! I'm about to contact my credit card to dispute these charges. I'm sure they're going to give me a lot of grief because I don't have a paper trail saying the account was cancelled but at this point I'm fed up. I'd rather walk my trash to the landfill than pay them another cent.