Denise
Rental for an Event
On July 23 I received a call from Titus who was the gentleman delivering the porta potty to my home for an event. Titus was very patient and professional. Unfortunately it could not fit thru the gate way, so Titus walk around the parameters of the property to see how he could get the potty into the yard and placed at the designated location in the yard. After getting it into the yard, Titus called me on video to show me that nothing was damaged and it was placed where I requested. Thank U Titus. Now ordering the porta potty was one headache to say the least. They charged my card 7 times before getting it right. Picking up the porta potty was a nightmare. The assigned gentleman who to collect the porta potty said he was not going to remove the porta potty nor is he going to do whatever Titus did to get it inside the yard, he said he will call and have the company send Titus back to collect it. LOL that was such a joke to me. He went back to his truck and left. Yes I did call and made a report of the situation to the supervisor who did not respond until days later. Hmmmm!!! Don't worry there was no extra charge for the potty being left by the driver. Anyway on Tuesday the following day, another gentleman called to say he was going to remove the porta potty. Again I informed him as to how Titus got it into the yard and stated how he should remove it. He assured me not to worry he will get it out without an issue. That he did!!! Also patient and professional. Would I use them again, Sure but only if they send me respectful responsible individuals to get the job done correctly.(Titus) Recommendation: The company needs to hire proficient individuals to process the transaction and not give customers unnecessary headaches of charging an individuals card multiple times. Either get a better system or proper training needed. My Review on my Experience with ASAP!!!
Response from ASAP Site ServicesMar 24, 2022
We appreciate your rental feedback Team ASAP