ASAP Site ServicesReviews of asapsiteservices.com

Charged twice and they never sent proof of reversal.

NO ONE ANSWERS THE PHONE OR RETURN CALLS REGARDING CREDIT TO ACCOUNT!

We ordered a dirt dumpster for a construction site. It was delivered on a different day to that arranged. We had an issue with the site and needed to extend the period or have it collected and redelivered two weeks later. We called every number we could find. We emailed every email address we could find. We spoke to two people who called about our bill and they promised to have someone contact us. We even called the number on the dumpster and were told we were not the customer so they could not help us. They said a broker of sorts was their customer. No one ever contacted us! We will start our project next week, May 4th. It will be interesting to see what happens from here.

I ordered the unit online. I did not receive a confirmation notice. I called twice and was unable to speak with anyone. It just went to voicemail during business hours. I ordered a unit from a different company, and lo and behold ASAP brought one I no longer needed. I called them to pick it up immediately. Was told it would be. It was at the job site the entire time. Called at the end of the job and was made to feel like it was my fault that they delivered it and they would not refund me our money. I will never use them again. Reply to ASAP from their reply on 4/27 - I called 833-916-1277. I did have an email go to my spam folder. My complaint is that when I completed my request online, nothing was provided on the website showing it went through. There was just a notice stating I would be contacted shortly. It did not specify that I should look for an email. I did not receive any kind of a confirmation number either. Your system for advising people who request services online is flawed. When I did not receive a phone call, or see an email confirming my order, coupled with the fact that I had no real verification that you received my initial request I went with a company who actually answers the phone. As YOUR customer, I should not have to guess if you received my information. The unit did not even come from you. A contracted 3rd party sent the unit. They were even less help than ASAP. They are Diamond Environmental Services. I called them to pick up the unit and they said they would and never came. We should be refunded our money for such an inconvenience.

Asked for service for there to be a port a potty sent to my address for my wedding on the 17th of April. Called twice, once to place the order, second time to confirm placement of order, date, and address to be sent to. No port a potty was delivered, but on the 18th your company took the payment. This was very unprofessional, it put a strain on me and my wife’s family to provide restrooms for our guests, andI will never request service from this vendor again and I will advise others to not do so as well.

Our 2nd delivery was delivered over a week late and the 1st portable restroom we ordered was not serviced for almost two weeks. We were unable to use it at that point and were still charged for the one we had yet to receive and also for the one we didn't get to use due to it being full. I called twice to get a credit and now 3 weeks later have yet to hear back from customer support.

Correct amount of items were not delivered on time. Had to cancel delivery of other items and go with another vendor because they still had not been delivered after 2 weeks. I have contacted ASAP 3 separate times in the past week and a half with a request to be contacted back by the billing department in regards to a question about our invoice. I have yet to receive a call back. Extremely dissapointed.

I would never use this service again. I had a dumpster delivered in the driveway of my rental property for old roofing material on 3/30/21 it was supposed to have been picked up on the 31St. It took me at least a dozen calls, emails and texts to get a response. It took them until April 9th to finally get it removed. Meanwhile my tenant had no access to his garage. He couldn’t get his motorcycle nor his car in or out which made him very frustrated and me very angry as that is not what I ordered. I was told by an employee that the company isn’t the best when it comes to pick up. It also cost way to much money. I will never use this company EVER.