ASAP Site ServicesReviews of asapsiteservices.com

We booked delivery and removal Thurs-Mon. We were later contacted by the local contractor that Monday was not available for pickup as their route brought them to our site only on Thursdays. The only option was for an additional $150 fee. Our site mandated that the portable toilet be removed on Monday and thus we had no option but to pay the fee. We were also informed through several different vendors, that the local contractor is informed to NEVER reach out directly to the customer and only go through ASAP site services, so that any fees pass through their hands. However, ASAP site services did not communicate with anyone about a pickup date and whether that would be able to occur on our selected date. We also heard from several vendors, that going through ASAP site services costs about triple the cost of going through the local vendor directly, and results in poor communication, increased and additional fees, and an overall unsatisfying experience. After booking online, I only ever received a "receipt" of my purchase, but never an order confirmation. I was never contacted to verify details. About a week prior to our event, I reached out to ASAP site services to verify the delivery of our items. I never received a reply. This was an incredibly disappointing service, and I have encouraged anyone I know in a similar event planning situation to never use ASAP site services for their sanitation needs, but rather to always work directly with local vendors.

took 2 days after the promised date. Also said they would discount for the missed date then forgot me on that date and was told it would be discounted again for forgetting me. Got charged full price.

The person who dropped off was inpatient He called the day before and just left it where a neighbor told him. I tried several times to get It changed. It was NEVER USED BECAUSE IT WAS TO FAR FROM US!!!!! Fickle experience! Wasted Money !!! I will never use this company again

The Porta potty was dropped off in front of my fence blocking the entrance to my backyard, where my event took place. I had landscapers and an decorater coming but the entrance was blocked. I had to pay someone to come and move it.

My experience was terrible. I ordered my unit on Saturday, confirmation said it would be delivered Monday (possibility of Tuesday). Wednesday morning I call customer service to ask why unit was not delivered. They advised it would be there no later than Thursday. Friday morning I call again asking why unit is not delivered, they apologize stating they do not know why their contractor did not deliver, so I request them to cancel the order and request a refund. Monday I call again to confirm refund and they state the unit was delivered to wrong location so I was not eligible for a refund!!!! If they could have told me this earlier in the week I would have Tried to locate the unit so it could have been brought to the correct location. Very disappointed $260 were not refunded. Do not recommend.

They say they bill on the 13th of each month and they don't prorate your billing. So I had a portapotty delivered on June 24th and called them on September 20th to have it picked up and was charged until October 13th, even though I returned it in September. So I'm paying for 30 days of use when I only used it 7 days out of the 30 I'm paying for.

They got the dumpster out the pretty quickly. The price was a little high, but I was ok because they had it there when I needed it… The really irritating thing is after I paid, I’d receive other invoices from them. Like pick up fee for additional $75 and then another invoice for something else crazy! They are higher than competitors in the first place then they tag on these outrageous thefty fees!!!

This Company is terrible. It took 10 days to get a dumpster. I had to cancel Movers twice. Even though I had all the paperwork required, on a Friday they would not have the dumpster delivered until MOnday. They are nothing but a phone service and care not at all for the customers. Then insult to injury spent a whole day on hold to get the Dumpster picked up and a final Bill Statement and speak to a Support Agent. Run from these people. Rent directly from the source.