ASAP Site ServicesReviews of asapsiteservices.com

Response from ASAP Site ServicesFeb 22, 2022

Afternoon Rental RO217659, I show each time you called the office an agent answered the phone and after the dumpster removal on 2/11 the 4.23 tons was recorded on 2/17 and credit wiped the demurrage days. The daily rental days is automated until the weight is entered certifying the roll off dumpster as removed from the site. Credit Memo INV-0000248986.01 was issued for the ending rental period of 2/3-2/11. Regarding the $185; this was the formal approval prior to the delivery along with the required asbestos document. Delivery could not take place until both of those elements were completed shown on 2/2, and the dumpster routed out 2/3 for delivery and 2/11 removal per your request. I sent a follow up e-mail personally of all billing documents and receipts along with a full rental time log. Sincerely, Team ASAP

Response from ASAP Site ServicesFeb 7, 2022

Mr. Schnaid, I appreciate your time on the phone last week and the re-sent billing documents about your billing clarified the dumpster rental for your client. Sincerely, Jason T.

Response from ASAP Site ServicesFeb 7, 2022

Mr. Daniel, The first charge on 12/28 was for the first billing cycle (rental days 12/22-1/18) with the approved $275 delivery fee due to location that you approved on document zd #1111054 back on 12/16 before delivery. Your account is credit card on file for autopay as indicated on the sales order thus the debits to cover the two billing cycles as invoiced. The second billing cycle is for the rental days 1/19-2/14/2022. This is the final billing as you requested removal. You were billed exactly for the items and periods as described on our order. Please refer to your order receipt for all terms and conditions regarding your order PTR215491. I'll be more than happy to review all billing and all order documents with you directly. 904-751-2177 is the number to our customer servcie department. Sincerely, Team ASAP

Response from ASAP Site ServicesFeb 1, 2022

Brian, I show the online orders you selected 1/28 delivery and all correspondences going to your accounting@allpro e-mail. On 1/23 we sent an e-mail stating the units were on route for delivery on Friday 1/28. Upon delivery Friday the on-site refused delivery of both the dumpster and storage unit. We talked to Hailey in your office Friday afternoon; we then processed the two orders as cancellations at the directive of Hailey.

Response from ASAP Site ServicesJan 24, 2022

Erica- We appreciate your feedback. I wanted to just confirm the cancellation as work order #1115716 & refund work order #1115714; as voided order PTR215994 and full refund

Response from ASAP Site ServicesJan 4, 2022

Kwok, Your order has a delivery of 12/14 as ordered. I show the service driver on site both 12/22 and 12/27 between the holidays, and have sent the driver submitted photos after the cleanings to your attention. The next cleaning this week is on route as scheduled today. Please contact our office or text us 904-751-2177 to report any service issue(s). Sincerely, ASAP

Response from ASAP Site ServicesJan 3, 2022

Morning Rachel, My team is processing the non-delivery claim from Saturday. Upon that research a refund would be process as resolution assuming verification which is what the team is doing this early Monday morning. My apologies for any inconvenience. The removal work order is system generated as it was for an event rental so that generates over the weekend so that operations has it on their items to do on Monday when the office is back open. Please see your e-mail for specifics and updated to the non-delivery work order. PTR215274 Sincerely, ASAP

Response from ASAP Site ServicesJan 7, 2022

Terry, My agent has been in touch with you regarding the truck break down for that initial service and we've given you service credit and followed up with you as the services have been rendered thereafter. We appreciate your feedback.