ASAP Site ServicesReviews of asapsiteservices.com

Response from ASAP Site ServicesJun 29, 2022

Jennifer, I appreciate you remarks regarding your online order on 6/20 at 11am for your event slated for 6/29 as rental PTR232201. I show that same day of order on 6/20 at 12:43 our team sent an e-mail and called you about the order to discuss the order implications. This is our order notification #1290106. Due to the circumstances the order was elected to be cancel in-full and refunded in-full to you that afternoon. We apologize for any inconvenience, but the issue was identified and resolved with-in 4 hours of your order placement. Sincerely, Team ASAP

Response from ASAP Site ServicesJun 29, 2022

Manuel, My deepest apologies. Your online order PTR227979 in which the payment card decline then verified as a duplication to your call-in order PTR228290. This hampered operations and resulted in missed services in getting the two orders mixed up and their active status miss-matched. This perceived to be a removal as having no payment on file for PTR227979. We've credit you for those service violations and apologize for the inconvenience as experienced on order PTR228290. Team ASAP

Response from ASAP Site ServicesJun 21, 2022

Jeanette, Our branch is showing a delivery was made. Upon verifying that information and the placement of the delivery and scope of the online order I see where your rental experience was frustrating. I've since put in a full refund for the order and apologize for any inconvenience to date. Refund ID 1293773. Sincerely, Team ASAP

Response from ASAP Site ServicesJun 23, 2022

Afternoon, I've looked at your order scope and apologize if the cancel policy did not make sense to you. I see the order placed on June 1 for June 2 delivery and your text message and e-mail on June 3 to cancel the order. As explained prior; cancellation inside 24 hours will result in being charged in full. Per policy to receive a refund a cancelation of the order would have needed to be requested the same day as the order placed due to rush nature of the order. Sincerely, Team ASAP

Response from ASAP Site ServicesJun 17, 2022

Amber, We apologize we were booked for this weekend. I do appreciate your feedback and sorry for any inconvenience on rental PTR231747. We require the card payment at order placement unless business credit terms are granted. I see the order inquiry on Wednesday at 5pm, and the overbook notice Thursday by 2pm. I show this as refunded in full. Sincerely, Team ASAP wed order

Response from ASAP Site ServicesJun 15, 2022

Andy, I appreciate your rental experience feedback. I show your e-mail to us on May 20 confirmed a 6/6/2022 delivery for that Monday. The first service was rendered on 6/13. That is in accordance to the rental agreement with cleaning 1x a week as the base rental. I show that delivery e-mail on our documented work order #1197609. I'll be happy to discuss in more detail with you personally. Our customer support agents are here to answer any of your question 904-751-2177. Sincerely, Team ASAP

Response from ASAP Site ServicesJun 14, 2022

Brett, I'm pulling a full audit of your rental to investigate your review and experience. I do apologize for your rental experience to date. While I review the rental, I do see where you spoke to an agent yesterday about the removal and it's being picked up today 6/14, and I see that agent issued you a $75 removal delay credit as well for that aspect. There were no additional rental fees, the renal price was encompassing to the specified event including removal and delivery. *edit* Brett- I see that the order on 4/13 lead to available product type as a formal order change discussed on April 21 for the June 3rd wedding event. The 4/21 discussion was directly about the mileage delivery fee of the trailer due to location. Per your e-mail approved the mileage of the trailer on April 21, 2022. The initial quote the sale person entered in was $2593.41 for the 5-stall trailer that includes delivery for 50 miles. I will be contacting your personally about credit for the condition at delivery. We appreciate you bringing this to our attention. Sincerely, Team ASAP

Response from ASAP Site ServicesJun 14, 2022

Art, I appreciate you sharing your review of your rental experience. I do apologize for any inconvenience. On your order I show it as a delivered unit. Once that is verified or fully researched the refund will be prompted. edit update 6/28/2022: After ordering a site check and other report, I again apologize the unit was confirmed as non-delivered and refund processed fore return of funds in full. Sincerely, Team ASAP