ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
ASAP Site Services (asapsiteservices.com) has 2,877 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
asapsiteservices.com
Website
asapsiteservices.com
Category
Waste Management
Location
Columbia, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 60% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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They were late delivering my portable toilets for a special event - after multiple calls, no one could answer where they were and when they would arrive. They also were 1 week late picking them up - again , multiple phone calls and no answers... very frustrating!!
Response from ASAP Site ServicesMar 20, 2019
Hello,
I apologize the unit was late. We pride ourselves on excellent customer service. Do you have a customer number or invoice number. We would like to research the matter further to find out why the unit was late to your event.
Thank You,
The Arwood Team.
CA
Carolyn
Say no hidden fees
I was told i would be charged after they dropped off the container i ordered and as soon as i got off the phone was charged 3 days before it came. Also was charged a 35 dollar disposal fee which it claims they don't. Then to top it off at about 2pm the delivery day they called and said it would be another 75 dollars because i was out of their area. This is all for a 8 yard container. I could have got a 30 yard locally for how much i paid in the end. I will go elsewhere from now on.
FC
Frank C.
I placed an order for a portapotty on…
I placed an order for a portapotty on Friday Jan 25th in a rush delivery. Here we are on Saturday Jan 26th and we have yet to have it. I left a voice mail for a call back and have not received one.
MB
Michael B.
Extremely difficult to pay my bill.
Extremely difficult to pay my bill. Got hung up on 3 times. Shelly was nice though.
Response from ASAP Site ServicesJan 24, 2019
Mr. Baldock,
I thank you for your review. We take great pride in our customer service and I would like to ensure your experience is not repeated. Would you mind letting me know of the telephone number you called from? I would like to research this further.
Thank You,
Sean
DE
Dev E.
Almost useless
Almost useless; the first call was unable to even communicate because of the interference on their telephone line, I had to call back. The second call lasted all of 10 seconds since the person who answered the phone asked me no questions, and blurted out a number that was so far off reasonable that I didn't even bother clarifying what $600 got me for the smallest bin.
JM
J. M.
Major billing issues
The billing process was a complete train wreck. Had to call multiple times due to duplicate charges and strange amounts for fractions of months. When billing would occur did not align with what customer service indicated. The service to the physical toilet was good, but due to the billing issues, I will definitely be looking elsewhere in the future.
MB
Murphy B.
Poor service and outrageous rentals…
Poor service and outrageous rentals prices!!!
Never will use them again!!!
Murphy
OF
Office/Field S.
Arwood waste of my time
I spoke to the lady at Arwood waste about the arrival or our dumpster on 8/30/2018. She said she can't tell me when it's coming. She said it will be between 7 am and 7 pm. I asked her if she could contact the driver, she no said due to DOT regulations the driver cannot call while driving, I asked her if she could have him call me when he stops and let me know when he would bring the dumpster, she said no again. She said he will give us a call when he is on his way, whenever that is. She was very rude and had a bad attitude. Then she double charged us for 2 dumpsters when we only needed one at the time so she had to issue us a credit.
Response from ASAP Site ServicesOct 15, 2018
Good Afternoon! My name is Michael, and I'm one of the managers here. I do apologize for any issues that you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. There is no excuse for what happened, however, we're only human, and unfortunately accidents do happen. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
