West C.
Dry cartridge
Have to say that they fail in my book. Ordered two cartridges for the Epson Stylus CX3200 and one had no ink in it, the other was okay. 50% failure rate is not okay. Will never order from them again.
Response from ASAP InkjetsSep 7, 2014
Thank you for leaving us feedback. We strive to satisfy all our customers, and your feedback provides us with an opportunity to try solve the problem for you - so thank you for taking the time to provide that feedback. Based on the feedback you provided, it sounds like 1 of the Epson cartridges you received may have a faulty or damaged chip (the chip sends a signal to the printer to tell it how much ink it has). The cartridges are filled to the maximum, but if the chip doesn't work or is not recognized, the printer can tell you its out of ink. This is a very rare occurrence. We would be happy to send you a replacement. Please send us an email confirming your order number to [email protected], and please reference "Trustpilot Review Follow Up" in the subject of the email. If you have any further questions, please do not hesitate to contact us. Thank you for your patience and understanding, we appreciate your business.