AsanaReviews of asana.com

Huid mientras podáis. Te dan gratis todo en la prueba gratuíta y luego te cobran por respirar. Si quieres recuperar un archivo, eso es premium. Así todo. Huid. Tal vez para mi es demasiado tarde. Hasta siempre, vosotros que todavía podéis vivir.

Our experience with Asana has been extremely disappointing and unprofessional, particularly around billing and customer support. During onboarding, we provided clear written instructions that all charges were to be billed exclusively to our company account. Despite this, charges were repeatedly applied to an individual team member’s personal payment method after following instructions provided by Asana’s own Account Executive. These charges occurred while billing ownership, plan changes, and order-form errors were still unresolved on Asana’s side. What makes this experience especially concerning is not just the billing errors, but the lack of accountability and responsiveness. After escalating the matter directly to Asana’s billing team and clearly requesting reversals and confirmation that no further personal charges would occur, communication stopped entirely. Follow-up emails received no response. At no point were charges paused, placed on hold, or proactively corrected. Instead, responsibility was deflected between sales, billing, and support, leaving us to manage the consequences of Asana’s internal process failures. Asana markets itself as a tool for operational clarity and efficiency. Unfortunately, our experience was the opposite: unclear guidance, improper charges, repeated administrative errors, and silence after escalation. This is not acceptable for a business platform handling financial transactions. We would strongly caution other organizations especially those transitioning from individual to company billing to proceed carefully and to document everything in writing. Based on our experience, billing controls and escalation support are not reliable.

Dopo aver utilizzato un periodo gratuito il sito di Asana, ho sottoscritto un abbonamento chiamato Starter, nella fase di sottoscrizione ci erano vari aspetti ingannevoli, ovvero il prezzo che sembrava totalmente annuale, circa 80€, dove si paventava uno sconto che durante il pagamento non è stato implementato, inoltre un numero di utenti maggiore (5) rispetto a quello richiesto, non evidente in fase di sottoscrizione, inoltre scopro al secondo mese che l'abbonamento era stato messo nel sito come pagamento automatico su paypal senza mia autorizzazione e scopro anche che ho sottoscritto un abbonamento di circa 80€ mensile anzichè annuale. Quindi scopro dopo due mesi che tutta l'iscrizione era stata ingannevole oltre che si sono automatizzati il pagamento per il secondo mese, ovviamente ho disdetto tutto ma sto cercando tramite paypal e le associazioni dei consumatori di stornare il pagamento, altrimenti mi rifarò anche alla polizia postale se necessario, utilizzerò qualsiasi strumento contro questa società che non deve esistere visto che scopro un sacco di persone che hanno avuto lo stesso problema.

I tried the trial expecting to choose the basic plan when it finished. However, I discovered that the basic plan requires a minimum of two seats, and the pricing is quite unclear. Additionally, by default, they subscribe you for five seats. When I attempted to downgrade to the personal plan, I found that I could no longer use my tasks because they had set up custom fields and rules, which blocked access to the board created during the trial. This was a complete waste of time and demonstrates questionable commercial practices.

Very underhand subscription renewal practices. Cancelled on the last day of my subscription. They took payment for the following year and are now claiming that they can't refund because the renewal had already taken place. After going back and forth via email regarding the matter, they offered a 50% refund. I am still in the process of trying to recoup a full refund. Ridiculous, given that it was cancelled on the last day of the yearly subscription (so, not late). I will now need to contact credit card company and trading standards regarding this matter. Very disappointing!!

ATTENTION! Ne prévient pas clairement du type d'abonnement contracté. ASANA induit en erreur, faisant croire à un montant annuel qui s'avère être un montant MENSUEL. De plus, l'accès à la RESILIATION est rendu TRES COMPLIQUE. Résultats: 3 mois facturés à 240 EUROS. Procédure de plainte engagée avec la CLCV !

Wouldn't refund us 3 minutes after we were charged. Loyal customers for years. Didn't want to pay for a couple of months. Would have come back and continued to users in the new year, but due to the fact they could not simply refund a $60+ charge within minutes of it happening, have now turned us away from spending potentially thousands every month in 2026. Offensive, short-term thinking. Terrible customer service. I can't imagine how a company of this size, would have such terrible support, and would willingly cut away one of its subscribing customers willing to spend thousands of dollars, simply for the sake of a $60 charge which "cannot be reversed" within minutes of it being charged. It's a joke. And it's an embarassment to think that they would operate in this manner. They've essentially chosen $60 over recurring revenue of $60, $90, $120, etc. as our team grows, every single month. All for the sake of one $60 charge which they refuse to refund due to error. Their customer support needs to be fixed, as it is killing off their stakeholders (us, paying their bills). The subscription fees we pay them, are inevitably their biggest growth asset. Yet their willingness to kill those revenue streams one-by-one is most baffling. Over time, this will kill the software, leading people toward companies with more flexible and understanding customer support (I.e. ClickUp or Monday.com). If customer support can finally refund us, then we'll update our review accordingly. But we should never have to go to these lengths to receive standard levels of support.

I would give less than 1 star if possible. Immediately turned off by the customer service and back and forth that was required to even just view the product. I was provided with emails from a delegate who went back and forth gathering information from me and ignoring my questions. All we wanted to do was watch a demo..... We had heard good reviews and thought we would try it. When we expressed our need to view this product instead of having time wasted with sales pitches were we were booked in anyway for a sales pitch. I highlighted again that if this wasnt possible just cancel the meeting. I thougt Fina was infuriating with ignoring direct questions, but I see that the behvaiour stems from the top down. Kai was our "Account Executive" and he was even more rude and condescending stating "Asana isn't the fit for you and Goodluck finding a vendor". WOW We are upfront about what we need - we have busy jobs and 20 emails isn't enticing when we know what we want. These softwares are designed for busy executives and businesses. Yet they time waste and drag along. I wasnt surprised to see the awful reviews.