AsanaReviews of asana.com

The recent removal of personal accounts was communicated by email once in October 2025. This was with a removal date of December 15. They changed if three times with no notifications and as far as I can see those that did try to get down their information via the options provided failed with little support. Ironically you cannot even pay for an upgrade to keep your data. Most legitimate companies tell you, to pay to upgrade for more storage, I have never heard of a company blankly just delete people's data. Beware of Asana's odd tactics when it comes to your data. One day it can all just disappear!

every single youtube advert is about asana, they must be doing so badly that they are doing everything possible to get people to use it, but it's going badly cause all the adverts make me want to avoid asana even more. would give 0 stars if i could.

Whatever you do, don’t sign up for Asana if you care about customer service!!! It’s abysmal. They take days to respond, at best, and if you sign up for a trial or a student account, be warned that they will send ZERO notifications when your renewal is due and the default account is for 50 seats. I am out $1000 for a product I barely used a year ago and customer service took DAYS to tell me that they will not provide any refund at all despite my reaching out the day my STUDENT account renewed for full price, for 50 seats, despite my having not used the product at all for more than 5 people for a couple of weeks 10-11 months ago.

If I could rate them a 0, I would. I cancelled in writing in October. They charged me again in November. Then they gave me a partial refund and AGAIN acknowledged in writing that my account that I no longer had access to even log into had been cancelled. They again charged me in December with no authorization and no access to their product. They have been giving me the runaround for a month. Irene keeps emailing me “we are working on it”, but no refund. It does not take two months to issue a refund. They even tried to blame my bank, who has assured me there is no block or hold on them being able to do it. They are thieves and liars and I would rather use pen and paper the rest of my life than touch their piece of sh** product with the WORST CUSTOMER SEVICE IN HISTORY.

Agree with people, unethical, zero content, took over £100 for auto renewal. Avoid!

ze bieden een abbo aan voor 12 euro per maand ofzo de goedkoopste in iedergeval.. ik dacht laat me even proberen. Ik moest voor een jaar vooruit betalen. Zo gezegd zo gedaan. Zojuist zie ik dat ze weer hebben afgeschreven.. ik dacht huh.. hebben ze dit al 4 x gedaan! En het mooiste is.... na dat ik had betaald bleef ik meldingen krijgen dat ik niet had betaald en dus niet alles opties had, echt neem GEEEEN ABBO OPLICHTERS

Asana has terrible customer service and incredibly misleading pricing structures. I wanted an account for just me and my assistant. I asked the customer service which was basically a bot with maybe minimal human interaction who told me my only option was a 2 seat starter plan. Seemed reasonable- I bought a year subscription. I was added into an account created by a free subscriber and then the saw the opportunity to attaché my card to that account. I suddenly became responsible for 9 subscribers and their actions on projects that predated my account and subscription. I couldn’t get them off and then they charged me $1000. I removed every extra person that was on accounts that I created but couldn’t delete people on projects that were not mine. They refuse to give a refund. Have terrible customer service that just continually takes days to respond, there is no phone number to speak to a person and they just keep referring you to AI. It is a terrible company with terrible customer service and a mediocre planning software. Do not get burned by them. They will suck your bank account dry and say “there’s just nothing we can do”.

Totaler Schrott.