AsanaReviews of asana.com

Aucun SAV. Pas d'humain, pas de possibilité de résilier, pas de possibilité de supprimer des mebres d'organisation, Asana est une belle arnaque client avec de multiples promesses non tenues et l'impossbilité de se désabonner par la voie classique, en se désabonnant. Ils parviennent donc à soutirer deux ou trois mois de fonctionnement supplémentaires au client mécontent en ignorant leurs demandes de désabonnement ou en envoyant des conseils clients inadaptés qui retardent encore la fermeture. Seule solution, l'oppostion bancaire. A fuir absolument

Bad customer service.

Look. We built our entire community outreach workflow around their free workspaces, and they suddenly drop a 2-user limit on us without warning. It feels incredibly restrictive and dishonest to handle grassroots users this way. Trying to get support to answer anything about seat changes or data lockouts is a joke—just generic automated responses at 2 AM while our project timeline falls apart. Honestly, don't waste your vital grant funding on this corporate bloat when they just take your content hostage.

I opened a support case with Asana and had to follow up multiple times, only to receive generic, automated responses confirming receipt rather than any meaningful help. Despite being assigned case numbers (09391595 and 09391972), there has been no clear resolution or direct engagement from a support representative. The communication feels impersonal and slow, with no real accountability or timeline for resolving the issue. Instead of addressing the problem, the responses simply redirect me back to the help center or ask me to wait for further updates. Overall, the customer service experience has been frustrating and inefficient, especially when dealing with what appears to be an ongoing issue. I expected a more responsive and hands-on approach from a platform that is widely used for professional work management.

One of the worst apps I’ve seen for the last years My task list looks like a garbage dump, and problems appear with every action, even the most basic one. I can’t even reset my password properly. I end up on pages with no navigation. I couldn’t even use the support !! chatbot. Everything feels like it is telling me: “User, we hate you.”

- False disclosure - locked out - expensive. lockout, zero service corporate monkey that offers a free trial and shows $12.95 pcm subscription but in reality there is nothing to tell you its for a minimum number of seats, and the cost is $60-80 plus. No one replies, zero response to the questions and then you get locked out of your data at the end of the trial. Yep.

The software is ok, but the company is dishonest. When attempting to cancel my subscription, I was double charged, and now they're refusing to refund the charge.

I’ve been using Asana for years, and the recent changes to the free plan are honestly disappointing. What used to be a genuinely useful collaboration tool for small teams now feels extremely restrictive. Suddenly limiting free workspaces to basically 2 users after many of us built workflows around the old system feels like a bait-and-switch. I can absolutely afford to upgrade, but at this point I’d honestly rather move to a completely different platform and pay even more for fewer features than continue supporting a company handling its users this way.