AsanaReviews of asana.com

Genuinely one of the worst customer services ever. The platform is usable, however rather expensive. But try to get in contact with customer service and be prepared to be treated as a nuisance. There is no phone support, and getting a reply to a ticket takes days (despite being a paying customer). The internal processes seem to be entirely out of place, as one department tells you to contact sales, whereas sales tells you to contact support, etc. Extremely frustrating.

Meistertask is better and free. 'Nuff said

Renouvellement abusif de l'abonnement. Les conditions générales d'utilisation de l'application ne sont même pas en français, c'est illégal. Aucune solution concrète lorsque je demande un remboursement. Une belle arnaque rodée...

Avoid if you are a smaller business! Customer service is bad, particularly when attempting to demo Asana in general. Customer services are not interested unless your business is over 250 employees, and even went so far as to tell me that working with a smaller company 'wouldn't be worth their while'. Customer service's attitude towards calls is also not great - complete with background noise, interrupting to chat to a colleague without muting themselves, and a general lack of respect for the client.

I subscribed to the 30 day FREE trial of the Premium service on 27th March 2019. I was forced to enter my card details. I have had this before with other trials whereby the payment is taken after 30 days OR you cancel. The money was taken immediately. I alerted Asana to this. Their response was to disable my Premium account and send me canned responses on how it was my fault and the money had been refunded. When I advised the refund had not been received, I was told it was my responsibility to contact my bank! Say what?!! When I asked for a contact number, I was told, sorry, we are a small company and don't have the resources. Say what?! But Asana charges $385 per year for entry-level premium service?!! It's now 10th April. I was hopeful that the refund would be in my account. Still not! I am now going to fill in the laborious form to claim back the unauthorised transaction from Asana

The most frustrating and time consuming customer service. They have no phone numbers to call if you have a problem, and to solve one small problem took emailing (a new person each email) back and forth over 2 days. They bill you incorrect amounts then try to avoid talking to you. BIG WASTE OF TIME

Because my previous negative review was erased, I have to repost my comment about this business. --- Templana (Asana) whatever, they dare to spam people. Try to unsubscribe, they continue to spam. Not serious. If you want to test them, test with a secondary email address. Way too much spam and way too much so typical tech arrogance.