AsanaReviews of asana.com

I used Asana for 5 years now i use clickup and notion. - Asana Doesn't do half of what free competitors do - Very little developments for one of the most expensive in its category. - Every new but weak feature means the user has to upgrade to an even more expensive seat. - The Ui was taken from one of many other companies. aka use other cheaper options if you feel some loyalty - A big problem - Aggressive and misleading pricing and marketing No where visible do they say you must have more than one user. so you use if for free for a month - THIS will bug you like no other. - there are pop ups every time you delete a task that stack and stay there for a second or more, this stack grows over all your navigation, users have moaned about this for years. - Customer service the absolute worst for years - Don't believe me look at their stocks, they will no doubt be acquired, as will your data. AKA AVOID!!! - Don't bother emailing them. Note to Asana, I have emailed you many times about issues through out the years, you always show great enthusiasm in non-understanding, and failed promises. I am angry though, becuase after not using it for many months, i was offered a free trial for a few months, so i thought ok, last chance i'll compare and see if you do offer any new features or bring them into a standard and reasonable price plan. I don't like these guys at all. and don't believe that google and other companies use it, as other companies claim the same, there probably just a few individuals. So long old friend, you let me down, at one point i had my whole company using you!

Customer support is non existent. I switched to a paid plan and despite spending thousands of euros for the service (we have 20+ users) there is no way of getting in touch with someone from customer support. The features in my paid plan (we pay a year in advance) were reduced abruptly without even notifying us. Automations we relied on stopped working suddenly and we had no idea why. And I haven’t been able to talk with support about this in more than a week! Their system is just built to make sure you will never talk with a “human” and I can’t even open a ticket.

Where to begin...? How about the fact Asana cost me THOUSANDS OF DOLLARS after I hired one of their incompetent "certified pros" and then proceeded to gaslight me for 6 months, claiming he set up a perfect system? At one point during the tortuous experience emailing back and forth for months, they offered compensation (I think...) and then WITHDREW IT because the guy who offered it left the company! Switching my whole business workflow over to another company has been a hassle but more than worth it - just to avoid paying Asana (a company who makes millions but can't compensate a loyal customer a cent) any more money. Sheesh.

Shame customer service and thiefs To speak with a human is almost impossible and the bot is a hell. After reaching that, the customer support doesn't help at all.They stole 35$ from my credit card and the agent only said, that's all bye. Stay far from this. I moved to clickup, much better

Asana will lure you in with fair pricing for "1 seat" for a 30-day trial. Once you've got all your data in the system and invested a month getting through the learning curve, they force you to have "2 seats" if you want to continue. Essentially doubling the price without justification, other than, according to their support team - "our ultimate goal is to enable teams to work together." This is a very admirable goal, though it begs the question... Why is a 1-seat trial even an option? It appears to be blatantly deceptive marketing. Would you be personally happy to sign up for a trial, import all your data, go through the learning curve for a month, and then be told the price has been doubled if you want to continue? Obviously, you cannot answer truthfully here, though I suspect like most people, you don't appreciate misleading business practices.

If I could give a 0 I would. While Asana is a pretty good project management platform, after we went through bankruptcy I tried to have several conversations with their team on how to best organize any future payments, and they don't respond in any way or try to help. After months of no answers, they simply shut down our account with no notice and will not reply to try and rectify the situation. I'm very disappointed and will be using another service provider instead.

We are new to Asana and trying to understand how to integrate this solution into our organization. We can't get responses back from them from either the sales or support teams. Both say it's the others area. They have no customer success management program for current customers and seem focused totally on sales. Based on their financial results, this seems to be a key missing component to their solution.

Souscription le 12/01, impossible de télécharger l'application sur PC, semble fonctionner que sur les MAC... Boite fantôme sans service après-vente bref : ATTENTION ARNAQUE !!