AsanaReviews of asana.com

We paid for a year hoping to like the platform, when we cancelled they refused to refund us. SAD!!!

aucun suivi client aucune réponse aux demandes chatbot pourri on ne sait comment vous joindre

Awful deceptive billing practices

I've spent nearly the past month trying to update our billing information. The "billing owner" left the company, so it's been a pain to get it updated. This was supposed to changed over to me last week, but alas, it did not happen. Now our paid service has been shut down which impacts our day to day operations. I've reached out to their support team several times and they are extremely unhelpful. They keep saying they are escalating it, but I haven't been contacted, there's no phone number. By far the worst customer support I've experienced in all of the vendors I've worked with. We're trying to pay, but it seems you have to jump through multiple hoops to be able to do so.

Ich wollte gerade meinen Account löschen und es war einfach gefühlt unmöglich denn sobald ich mich angemeldet habe, kam schon die Meldung ich müsste monatlich zahlen. Habe dann einfach ganz schnell auf das Account Icon geklickt und dort konnte ich dann Einstellungen machen. Schon eine Frechheit das alles.

The billing practices are extremely misleading. Initially, I subscribed for a 1-year plan with upfront payment for 2 seats, thinking it was a straightforward process to get a better deal. However, I later discovered that they had automatically signed me up for 5 seats without my consent. Surprisingly, my credit card was charged monthly, even after I canceled my plan. The cancellation page is intentionally confusing, adding to my frustration. I have now canceled for the second time, but getting customer support is nearly impossible since there is no support number to call. Exercise caution when dealing with this service.

Incredibly deceptive billing practices. I had signed up for 2 seats and purchased a 1 year plan with the payment up front to get the better deal. Simple right? Unfortunately, I learned after the fact that they had me signed up for 5 seats. I had never once clicked on anything related to purchasing 5 seats. Further to my dismay, my credit card got billed monthly, and then continued to get billed and after cancelling my plan. Be cautious on the cancellation page as it is designed to be confusing at best. I have now cancelled for the second time. Also good luck getting any customer support as there is no number to call support.

Several times our team was divided into divisions, and as owner of account I didnt have access to all projects. Customer support agreed that we had many tech difficulties because of their error - so they suggested to extend our trial period. Then they didnt extend our trial period and we were billed. We asked for refund and to remove our bank card from system. That was ignored - even though we contacted customer support more than 10 times. Later, we agreed to pay monthly for premium for 3 users. Asana charged us for 10 users, without heads up, without explanation. They refused to refund us again, and our request to remove card is still being ignored. This is scam!