AsanaReviews of asana.com

I tried using Asana, but it automatically started a paid plan. I contacted support to request a downgrade because I couldn't do it myself, but the support team required too much verification and ultimately, it was not downgraded. I continued using it, and now I've lost access to my tasks because it requires payment. I used Todoist before, and it was nice. Now, it seems I must pay to access my tasks in Asana.

As other people have mentioned, this company is an absolute sham. Tried the free trial, didn't like it and cancelled. 12 months later they took £274 out of my account. Spoke to support and despite me telling them it was a mistake, they just referred to the subscriber agreement. I am now disputing this with my card company. If you getting scammed too then make sure you query the transaction with the bank, all banks offer this facility. They will not win If you are considering signing up, don't. Look at teamwork, trello or clickup. All of which treat their customers much better. And offer a better platform too at more reasonable prices.

Took money out of my card out of the blue. I signed up for a trial back in early 2023. They say that the first year was free, which was a total lie. It is disgusting that a company like this is taking advantage of smaller businesses like this. We are looking at taking small claims court action against them to get the money back; they are clearly fraudsters and so desperate for money that they even lie/manipulate things to get it. Do not trust them with your details; you will regret it.

Thieves. No other way to describe them. By some underhanded, surreptitious manner they have managed to find the details of my new debit card and billed that without agreement or authorization. My billing was only ever associated to a card I was forced to cancel as it no longer physically functioned. Before I had the chance to either decide whether or not to continue with the Asana subscription and update billing details - they managed to find the new card info and billed it after I received 2 failed payment emails - related to the original card. This is pure fraud. The result of which will be as many fraud cases I can file anywhere and everywhere I can. This type of behaviour is unacceptable - companies that can't do better should be called out and suffer whatever consequences can be levied against them. Avoid at all costs!

The worst custom service I had ever met. There's a technical mistake in my checkout who charged me the wrong amount of money (5 times than I chose), I reported it immediate to the support and want to get a refund then re-subscribe. However, what I got is delayed rely, endless advertisements for new offer, indifferent attitude. When I clearly stated I want no more offer and get a refund asap, they stop replying and closed my case without my permission. Very disappointed at this experience.

Non-existent customer support, only chatbot that will disconnect you once it does not hear what it wants. Upgrade to more seats without any request whatsover and applying charge to card without ever advising of intenting so and then sending an invoice. Currently waiting third day for a case ticket to be dealt with. Absolutely disappointing for a platform offering no more than a fancy worksheet

Accidentally upgraded to 10 seats (we only have 5) expecting to see a checkout page with the total listed, but when they say your membership will be upgraded in the light gray text, they mean you will be charged. I missed that. Honest mistake. I realized they billed me immediately, and I downgraded from 10 to 5 seats. I emailed customer service, did the chat bot, so hard to get any response from them, but after a couple weeks, they did an email thread and they refuse to refund me due to their policy of not giving refunds, and are even arguing with me. It is a jaw-dropping bad customer experience I am having with them. I thought they were a better company than this. I have been enlightened to the spammy business practices now.

Deceptive pricing. Defective platform. Horrible customer service. On every level this was a disappointing trial experience. All the information I found suggested that we could use Asana's free version but once the trial ended, I was not able to access the simple task list I had created and I kept getting an error message saying I was using paid features and custom fields. Working with their support team is like banging your head against a brick wall.