AsanaReviews of asana.com

Absolute terrible user experience! We are paying a subscription, yet when I log into my account I get a huge popup that I cannot close asking me to upgrade. So I CANNOT ACCESS THE BILLING SECTION, SO RIDICULOUS. And getting someone on the live chat is pretty difficult (they have you go through so many loops to get there, and once you get there the person goes offline right away..) Such a horrible customer experience, they should really put their s**t together!

Riddiculous customer service. Really unhelpful. Steer away

Un très mauvais SAV

Was an exciting premise to use for the business to make life easier however met with a lack of customer care and features not working as intended for a high price point. Only able to get in contact with online support tickets which, since trying to get help with their buggy rulings features, has so far taken over 4 weeks and still no reply. At £23 per person per month, this sort of support is unacceptable and do not recommend it to others until bugs and customer communication is solved.

One of the worst customer experiences I‘ve ever had. They literally tried to scam me at every corner. First of all they did everything they could to prevent you from being able to cancel your contract from a mobile device. Then when I reached out to customer service to cancel I got ghosted multiple times over a period of multiple months and > 10 cases I had to create in their system. Finally when I went through PayPal they lied and told me I hadn’t contacted them earlier which I had to prove to them in detail. At multiple steps they just continued lying, saying I hadn’t followed up with support, etc. - all of which I have evidence for. No SaaS company in this world has processes that don’t allow correlating cases by email address so I can only assume this was done deliberately.

Useless chatbot, took me an eternity to submit a support ticket (had to do it through sales), and they were trying to upsell me there too. LOL.

Paying for the service but unable to login, support haven't got back to us for 5 days.

Stay far away from Asana! Their licensing system is fundamentally flawed and can lead to significant, unjustified costs for your company. Suppose your company's email domain is @xyzcompany.com, and you have 20 registered Asana users. If another 30 employees with the same company email don’t use Asana for work but someone like Joe Bloggs signs up with his work email to manage a not-for-profit project after hours, Asana will still charge your company for his account. Worse yet, they refuse to allow you to remove such unintended accounts from your billing. Our attempts to resolve this were met with a support team that was worse than useless, not just in handling this issue but across all general support queries—completely unresponsive and ineffective. Avoid Asana at all costs and consider alternatives like Monday.com or ClickUp to steer clear of this kind of licensing and support nightmare.