ArzopaReviews of arzopa.com

It doenst work on my laptop currently and I am not getting the proper customer service to fix the issue at the moment

I purchased an ARZOPA A1 15.6-inch portable monitor expecting a convenient, portable display that could connect through USB-C. Unfortunately, neither USB-C port would transmit video. The ports supplied power, but the monitor would not display an image through USB-C. I tested it with multiple computers, including an Alienware laptop and ASUS ROG Ally, using different video-capable USB-C cables. HDMI worked, but one of the main features I purchased the monitor for did not. The defective product was disappointing, but the customer service experience was significantly worse. What should have been a straightforward warranty or return issue turned into hours of troubleshooting, repeated explanations, back-and-forth emails, and negotiations. Rather than receiving a simple resolution for a defective product, I was initially expected to handle return shipping arrangements and costs myself. Eventually, after considerable frustration, I reluctantly agreed to a $25 partial refund, specifically on the condition that it be returned to my original payment method. Despite that agreement, ARZOPA issued the refund as Shop Cash instead. This was not what I agreed to, and it created yet another problem I had to spend time resolving. After further correspondence, ARZOPA agreed to issue an additional $25 through PayPal because the Shop Cash refund could not be reversed. At the time of writing, that additional payment has been arranged but has not yet arrived. I understand that defective electronics happen. What matters is how a company handles the situation when something goes wrong. In my experience, ARZOPA made resolving a relatively inexpensive defective product far more difficult than it needed to be. The amount of time and effort required was completely disproportionate to the purchase. I would strongly encourage potential buyers to consider not only the price and advertised features, but also the customer service experience they may face if their product arrives defective. Unfortunately, based on my experience, I cannot recommend ARZOPA.

The monitor did not work as advertised and customer service refused to send me a replacement

Katastrophe. So einen schlechten Kundenservice habe ich noch niemals zuvor erlebt. Beschädigte ware geliefert und dann sollte ich auf eigene Kosten das Paket ins Ausland versenden! Der mail kontakt ist ein witz. Finger weg!!!!!!!!!!0

Awful experience, I hope I can update this review if the support team becomes helpful. Once we determined a cable wasn’t working they refused to provide a replacement and sent me to Amazon to find my own with the promise to reimburse. It didn’t work, they won’t reimburse me so even if I return it I’ve lost the shipping costs which were steep. They now say the device needs to be replaced and I am in charge of paying for the shipping back to them and hopefully the replacement works without me having to pay additional fees for additional parts for their defective product. It’s so frustrating—I just need to use a portable monitor and because I took time troubleshooting with support and then waiting for the Amazon cable to arrive, I am beyond the 30-day window for refunds so currently they are refusing to let me get money back and buy a monitor elsewhere.

Horrible experience to return an item: - They first ask for pics after the item was packed back in its original box. - After the pics, they ask for the tracking number. - After the tracking number, they later ask to notify when the package arrives to proceed with the refund. - After a month, still they didn't issue the refund. - You contact and they say they have issued the refund and will take 2 or 3 days. - After a week there is no refund. - The item was ordered in their official web page, so this is a serious Arzopa customer service. I cannot imagine what could happen if you have to use the guaranty. Upstate: They rejected my refund claim via PayPal customer protection (more than a month after the purchase), however I got an immediate full refund right after writing this review, asking me twice for an update Unfortunately I cannot modify the number of stars because this is not how a customer service should work.

The picture looks cloudy when connected to the switch 2 via hdmi connection. I thought your customer service was very minimal in their communication

Purchased a Arzopa P101W 2 years ago via Amazon. The screen quality is ok and apart from occasional glitches worked ok. Today it's stuck on the "Arzopa" splash screen and won't load the Frameo software. I tried the various resets and non worked. The Android service menu shows it's looking for an external SD card which isn't there so it gives a "E:Failed to mount ext sd (no such device) Suport API 3 I even tried a full reset to no avail. Looks like I'll need to update via SD card but Arzopa dont allow public downloads of the reuqired image! Many users also suffer when trying to get support!Definitely avoid! ***Edit 21/6/26. I reached out to Arzopa support and they've been really helpful with finding a resolution. I will update the review score once the issue is fully resolved