Angela C.
DO NOT BUY from this company
DO NOT BUY from this company. They send you 12 newsletters a day, but it is impossible to track your order on their website or on the delivery company’s website. “Tracking number does not exist”. They claim the package should be received within 5-15 business days, but it is not the case. I have emailed them multiple times and the responses have been generic if not entirely automated. I have been waiting on my piece for a month now and I’m not even sure the item has been sent at all.
Response from ArtZMiamiMar 10, 2023
Hi Angela, thank you for your order and your review. I checked the tracking on your order, and can see that your order was delivered, and I'm sorry that it took longer than usual for your package to arrive. I hope you love the item that you ordered. I do see that you are still subscribed to our newsletters, and we are thankful for that. We certainly do Not send 12 newsletters a day. We send 3 newsletters per week, and each one has an unsubscribe link. All of our orders have tracking numbers which are trackable. I'm not sure why Italian Post was unable to track your package. Maybe they were having a temporary issue with their tracking. I can see that you emailed us three times, inquiring about your order. Each time, someone from our Customer Service Team replied. The replies were not automated and were specific answers to your questions. One time you asked why your order number did not exist on our website, and you sent a screen shot showing the order number that you used, was not our order number. Our rep replied to you with the correct order number. The two other times you asked for shipping updates, and our rep provided you with shipping updates.