ArtToFramesReviews of arttoframe.com

They screwed up two separate orders, two frames per order. Sent the first order to the wrong address (their error) so it got sent back to them instead of to me. They resent it and it arrived on time, so fine. But in the meantime, they confirmed that the second order was correct, but it wasn't. They sent it to the wrong address AGAIN and it got sent back to them AGAIN instead of to me, resulting in missed Christmas gifts to two people. I didn't make a fuss the first time, but the second time I wanted them to make it right, compensate me, and to re-send the frames directly to the people they were gifts for (who are now at different addresses across the country). They refused. Their best offer? They would resend one for free, but I would have to pay for the second frame to be mailed to a different address.

I paid a lot of money to get a museum quality frame for my most prized art piece. One of the conservation quality mat boards I ordered (Jeans #9885) shows up as a dark/charcoal grey on the site. When the product arrived its was VERY blue, a deep vibrant, blue. The color was so drastically different from what I ordered that I thought they messed up - turns out they knew about the wrong color being displayed on the site and said I got the actual color (Jeans #9885) is supposed to be. Why they don't have a warning, product description or have actually CHANGED the incorrect image on the site I have no idea... It was also imperative to get this frame before Christmas otherwise I couldn't give it to who I needed to without personally spending my own money to ship it to them. Because it took so long for customer service to get back to me - it was too late. They offered to replace the mat with another one closer to the color I wanted. They proceeded to show me cheaper, worse, non-conservation level replacements which I was very upset about. After a ton of back and forth and wasted time, it turns out they do not have ANY dark grey conservation level mats. Instead I got a refund for $17, which is an arbitrary number they made up since the custom frame has absolutely no breakdown of cost-per item in my order or receipt. They gave me $1 dollar extra, which doesn't even cover the sales tax of the supposed $17 I paid for the defective mat. Now, not only do I need to buy a replacement mat but I have to pay a ton of money in shipping to get the frame to the person it was intended for. HORRIBLE COMPANY, they don't care about screwing you over or even attempt to compensate for the massive mess up and inconvenience. NEVER BUY FROM THEM.

Terrible ready-made 8x10 and 11x17 frames. They used greasy, uncured black putty to conceal the chips in the corners. It left black streaks on my wall. The frame mat was dirty on the inside of the glass. They gave me a 50% refund.

I highly do NOT recommend Art to Frames. I specifically ordered from them due to them having backings that allowed for interchangeable photos. I ordered a large order of 7 frames and none of the came with the backing that I ordered (the backing was sealed and the matting was glued to the photo, preventing photos from being interchanged). They admitted this was an error on their end on the site but refused to give me a full refund or send out the correct frames (they gave me a partial refund). Also, several of the white frames had smudges that could NOT be removed. The “easy to hang” option for frames is also horrible, the sawtooth is in a different spot on every frame so it would be nearly impossible to align them in a straight row. If you just google Art to Frames, you will see countless negative reviews. I only ordered from them due to the nature of the backing I needed, but now need to order new frames from elsewhere.

Paid a lot for a poor quality frame. When it arrived, I followed the instructions for “easy hang” but the quality of the product was questionable and felt incredibly insecure. About an hour or two after item was hung on the wall, it fell off and the frame broke into multiple pieces upon impact. When I emailed customer service to tell them about the situation and ask for a refund, they said they wouldn’t be able to because I broke the item. Overall disappointed. Paid way too much for such a poor quality frame, will not be using again.

Poor quality frame and glass. Return process is very complicated. They make you email them to explain why you are returning the product and they do not respond. You cannot just print a return label and ship it back like most other online sellers.

DO NOT purchase from ArtToFrames their frames are NOT real wood. I purchased a frame from Amazon. Though it says free returns that is a LIE as well you have to pay for the return shipping. It was considerably more than the frame itself to ship it back.

I pick a frame and purchased it via their check out system, then the next morning they call me asking for additional money for the purchase I had already made, SCAM! I don’t feel I can trust this seller and I highly recommend other artists and collectors avoid Art To Frames, they can’t be trusted.