Tara
Tacky cheap cardboard backing and NO RETURN POLICY PUBLISHED
Really awful frames for the price. The backing is literally flimsy cardboard with a cheap, tacky “ART TO FRAMES” pattern printed repeatedly across it. This is not disclosed or shown in the product images. The company refers to “glass,” but what I received was cheap, flimsy acrylic. The frames also appear much thicker and more substantial in the photos than they are in person. The product pages advertise “30-day returns,” but the company does not publish an actual return policy anywhere on its website. The FAQ instructs customers not to return anything without first contacting the company and tells them to review its “DETAILED RETURN POLICY,” yet there is no hyperlink and no policy provided. I searched the entire site and eventually found a return link in the Terms of Use, but it only redirected me to a contact form. There was still no information explaining the return terms. I contacted the company and explained that I was disappointed by the undisclosed cardboard backing, flimsy acrylic, and lack of a published return policy. These were five 16x24 frames purchased to display my photography in an official museum exhibition, and they were completely unsuitable for that purpose. Their response ignored every concern I raised. They simply informed me that I would have to pay to ship all five frames back, that my original shipping charges would not be refunded, and that they would not provide a return label. They also stated that the refund would be processed within five business days after receiving the return. Those are material terms that customers deserve to know before making a purchase, especially when ordering multiple large frames that are expensive to return. The poor quality was disappointing, but the company’s refusal to address any of my concerns is what prompted me to write this review. I am sharing my experience so other artists and photographers understand what they may actually receive and what returning it could cost them.
Response from ArtToFramesJul 30, 2026
We appreciate you taking the time to share your detailed feedback regarding the frames and your experience with our return process. We sincerely regret that the frames did not meet the specific requirements for your museum exhibition, and we understand your disappointment with the materials and the differences you noticed compared to the product images. We are actively reviewing our product descriptions and imagery to ensure they provide the most accurate representation of the products our customers receive, including details such as backing materials and frame thickness. We are also evaluating how we present our return policy information to make it clearer and more accessible, as we understand the importance of having transparent expectations before placing an order. Your feedback regarding return shipping costs and the absence of a provided return label has been noted and will be carefully reviewed. We truly value your insights, as they help us identify areas where we can improve our products, website experience, and customer service for artists, photographers, and all of our customers.