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ArtToFrames (arttoframe.com) has 616 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
arttoframe.com
Website
arttoframe.com
Category
Decoration & Interior
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 71% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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You get what you pay for... the frame points (the black tacks in the back) broke after us bending them open and closed less than 5 times.
Response from ArtToFramesOct 1, 2026
Andrew, we’re sorry the frame points broke after being opened and closed several times. We’d like to take a look at what happened rather than leave you with a frame you can’t use properly. Please email your order number and a clear photo of the affected area to [email protected] so our team can review it and determine the appropriate next step.
RS
Randi S.
Poor Quality Control
I ordered 6 frames. Some came with hardware and some did not. The hardware that was sent was subpar and broke immediately. The most expensive frame was very poorly made and looks damaged. The frames did come quickly and communication has been good. You need to work on quality control of what you are shipping.
Response from ArtToFramesSep 28, 2026
Randi, we’re sorry you were disappointed with parts of your order. The six frames were ordered in different sizes, and the hanging hardware specified for each frame varied accordingly; those details were shown on the product pages, during checkout, and in the order confirmation. We haven’t found any prior correspondence regarding missing hardware or the frame you described as damaged, so please email your order number and clear photos of any affected frame to [email protected] and we’ll be happy to review it.
OM
OSCAR M.
Arrived shattered, replacement still hasn't
Ordered a frame Aug 30 for a special occasion. OnTrac delivered it Sunday, Sep 6 — you could hear the broken glass before opening the box.
Requested a replacement Sep 7. No response. Called Sep 10, then had to photograph shards of glass to prove it. Approved Sep 12, replacement promised. It's Sep 13 and nothing has shipped. The occasion passed while I waited.
Meanwhile they found time to email me "Enjoy Your New Purchase."
The packaging failed, the carrier is a known problem, and the claims process puts the burden entirely on the customer. Two stars at best.
Response from ArtToFramesSep 14, 2026
Oscar, we’re sorry the original frame arrived shattered and that the replacement process took longer than it should have. Your replacement was entered on September 9 and is currently estimated to arrive on September 17. We hope it reaches you in perfect condition and finally gives you the experience you should have had from the start.
DM
dm
Frame glass arrived chipped in the…
Frame glass arrived chipped in the corner.
Response from ArtToFramesJul 30, 2026
We’re sorry the frame glass arrived chipped at the corner. Please send a clear photo of the damage to cs @ arttoframe.com and mention your order number. We’ll use that information to arrange a replacement.
MP
Melanie P.
It’s going in the garbage and I lost all my money
It’s garbage it has to be thrown in the trash. It’s so thin and a piece of artwork. Do you want to put in there will barely fit unless it’s a sheet of paper forgetting anything if it’s matted instead of glass, you got a plastic flimsy front that you can barely see through and the frame is so thin you can barely see that there’s any frame around it at all and the return policy is awful. It cost you just as much to return the frame as what you spent on it so you just end up losing your money and having to throw in the trash I highly recommend not buying it at all unless you want to lose all your money and not be able to use it
Response from ArtToFramesJul 30, 2026
Melanie, thank you for your feedback. We’re sorry the frame didn’t meet your expectations for your matted artwork and that the return cost felt frustrating.
For safety during shipping, we are unable to ship glass in frames larger than 16x20. Since your order was 28x34, the system and order confirmation correctly specified acrylic glazing instead of glass to ensure it could be safely delivered without breakage.
This is one of our top-selling standard profile frames and is designed to accommodate multiple mats, acrylic glazing, and foam backing. With a 1.25" width, 0.75" height, and 0.5" rabbet depth, it is a very standard frame profile suitable for most matted framing projects.
As an alternative to returning the order, our team also reached out offering a gift card as a resolution option, but we did not receive a response. We would still be happy to honor that option if it helps resolve the situation for you.
We’d still like to review your order and the communication around the return in detail. Please email cs AT arttoframes.com and mention this Trustpilot review so our team can locate your order and assist further.
AC
a.c.ozarkgmail.com
Do not get Conservation Reflection Control Acrylic: Definitely not "Cyrstal Clear" Get Museum glass or regular glass
I ordered the conservation relection control acrylic for my frames that claimed to be crystal clear, but it is very cloudy, to the point of blurring the poster that it is meant to protect. I paid a lot of money for the protection, but this acrylic doesn't even allow to really see the posters.
Response from ArtToFramesJul 30, 2026
We’re sorry the conservation reflection-control acrylic appeared cloudy and blurred your posters instead of displaying them clearly. Please send a few clear photos showing the issue to cs @ arttoframe.com and mention this review. Our team will review the product and order details and determine the appropriate next step.
GJ
Galen J R.
Frame was broke upon arrival
Frame was broke upon arrival - shopping was easy to maneuver through though and will use y’all again if you’ll replace this broken frame.
BO
BRION O.
Disappointed
Liked: The process was easy. The matt and glass choices great. Matt was very good quality. Cut with precision.
Didn't like: For the price point felt cheated on the frame - Although not seen, the MDF frame was more like highly compressed paper. The matt finish black wrap is cheap w/slight scuff marks.
Was planning to order more in various sizes for family pics, glad we only ordered 1 as a test. Should have ordered a frame sample first. Trust but verify.
