ArtToFramesReviews of arttoframe.com

We put in a $1500 custom canvas order with white frames. The frames arrived in a beige, yellowish sand color. Absolutely not white frames. They have done nothing to correct the situation aside from telling us we could pay for shipping to return these enormous items. We wasted our time and money and did not get what we thought we ordered. If your frames are not white, do not offer the white option! Very upsetting!

Upon arrival I saw the frame was poor quality for what you pay for. Now wishing I would have just paid a hundred more and went with a better quality customized frame. Feel ripped off.

I have used Art to Frames for years. I have always loved their products and service. I recently purchased a frame that I thought would fit the tile project I am working on. It was the wrong size and I didn’t realize it until 2 weeks after the return window, because … life got in the way. It wasn’t a year later or even a month later. They refuse to exchange it. It is not a custom size. I never took it out of the packaging. I don’t want to return it, just to exchange it for the right size. Then they sent me a request to write a review. So here we are. From 5 stars for years to zero stars due to absolutely terrible customer service.

They ridiculously overcharge for this product. I paid close to $80 for a frame and picked one of their standard sizes. I went with the cheaper options (acrylic not glass, the wood didn't have an option). It's a total piece of garbage for the price. You're better off ordering from amazon if it's simple. They don't attach the required parts to hang the frame and the screws they provided were longer than the frame is thick and would have ruined the product. It's just this quality was the quality of a cheap $20 frame from china. Not 4x the price. If you have nice artwork take it to a professional and spend the money to have it done right. If you are just looking for a cheap frame you will get one from them but it will be way overpriced

I had ordered a frame for a certificate and they sent me the piece of cardboard that goes inside for the frame for the price of $30 including $15 delivery. When we call to have the matter solve, they only wants to return $5. back. Their customer service is the worst. I will never buy anything from them again.

I was excited to order a frame from Arttoframes but once I received it, it was terrible quality - the wood was cracking and the frame itself was nothing like what was shown on the site. The video shows a frame that works, however, I received a box with a sealed back that you can't add photos into. I paid $70 for shipping to Canada and they said they wouldn't pay for shipping back and didn't take any responsibility for sending the wrong item. It was awful (non-existent) customer service. They inserted a print into the frame that looked like it was done on a cheap homemade printer. I am a professional photographer that has worked with many printing companies and framing businesses and this is by far the worst.

The poorest quality frame I ever purchased for my art. The frame came unfinished-only the front came satined in a color that wasn't the same as that which appeared on the website. The wood used for the frame appeared to be four leftover pieces from another job. The back of the frame was left unstained, with several different dirt stains and what appeared to be water stains. I have photos if anyone is interested.

Ordered three frames totaling $265 only to have two shipped with plexi glass instead of non reflective glass, and the one frame that did have glass was cut incorrectly plus had a chip in one corner. Attempted to chat online but no person picked up so I submitted an online request for someone to contact me back. Still nobody has reached out after five days. I called again this morning but got a voice-mail.