ArtToFramesReviews of arttoframe.com

DO NOT BUY FROM THEM!!! CHEAPLY MADE AND NO RETURNS!!! THEY DO NOT PROVIDE RETURN LABLE AND CLAIM THAT THIER FRAMES ARE FROM REAL WOOD EVEN THOUGH ITS CHEAPLY LOOKING MVP!!! YOU WILL LOOSE MONEY TRUST ME

Do not bother. I knew these frames were inexpensive and likely not be great quality. Unfortunately, they didn’t even rise to meet my very low expectations. Frames and matting does not even rival target frames. Very poorly made. They feel like they will fall apart and the mat is thin and of very low quality.

I recently ordered a matted frame from ArtToFrames. While I did not order a print of the artwork, as part of the order I uploaded a scan of it. The scanned image is 7 x 9, but the mat they sent was 8 x 10. I contacted their customer service department and reported thei error. They sent me a rather convoluted response about their return policy. None of their options were convenient, all of them were a hassle, and none of them acknowledged their error. What they should have done is send me the correctly formatted mat. I declined their convoluted options, and I responded that I would be taking my business elsewhere.

Fake web site? 2 weeks no updates on what looks to be a fake tracking number. click on the live chat and nothing works....

DO NOT trust this business with your deadlines or your money. I ordered a custom sized UV plexiglass for a piece of art for a show. It was ordered was to be delivered by September 27 and was needed for a deadline. It has not been scanned by the shipper since it left the first shipping facility on September 24th. Today is September 30th so this is day six with no shipping scans. By all indications, it is lost in transit. I contacted Art to Frames to request a re-make and cancellation of the current order since it is lost in shipping. I told them I need to have a new plexiglass made with rush shipping at this point because theirs is lost in transit. They refused and stated I have to wait an undetermined length of time to see if it shows up and if it does, I can pay to mail the item back to them and re-order a new one if I choose - which would be FAR too late for my deadline. I told them that will not work and I needed to order a replacement immediately with overnight shipping and further that I would not pay to ship it back. The agent did not respond. I asked how I was to get a refund if it never arrives (which seems likely at this point) and they did not respond. I have spoken with two different customer service representatives today at Art to Frames (when someone can be reached and the call is not put on endless hold until it goes to voice mail). Neither agent would refund the purchase price for the item not received. I requested a call back from a manager and nobody has responded. The vendor shipped the item via Amazon shipping and I am unable to contact them directly, so there is no answer as to where the piece may be. Again, by all indications it is lost, so I have to provide cover and pay another vendor and rush shipping to get a replacement ASAP. This is a nightmare. It's laughable that their hold message markets to professional artists and photographers and even offers drop shipping to clients. NO THANK YOU. My clients want to actually receive their products.

Ordered two matching frames two weeks ago. Due to poor quality control, I was sent frames that did not match. Had to deal with terrible customer service. A "replacement" frame was sent that was an even poorer match, had no hanger and with no faster shipping (as all paid for in original order). Again, had to deal with their terrible customer service- over a 30 min chat this time, multiple request for photos, etc- to reach a resolution that they would send another frame with the assurance it would match. A day later received an email, stating they would not be able to send a matching frame. This email also changed the description of the frame from what their website has listed. Offered to "refund" me for less than original amount paid. Steer clear. Poor quality control and customer service.

I ordered four 9X12 picture frames but what I received was four 5X7 frames with no paperwork and no way to contact them.

Ordered my frames, paid $23 in shipping. I got an email from them after stating they were putting my order on hold because I entered a po box (I did not). At the bottom of the email it said that it was an automated message and to ignore it if I put in a non-po vox address. A week later I got an email saying they accidentally mis-charged me on shipping and needed an extra $40. I asked if they'd be willing to compromise and meet me in the middle since this is their issue and it shouldn't be on the customer to make up for it and they said no. I canceled my order.