Shelly L.
Very unresponsive on technical…
Very unresponsive on technical problems. Artspan does very little for exposure for artists, next to nothing in fact. Everything is done within their website. They don't do social media. When there is a billing problem or technical issue (which is pretty common) they are slow to respond and not friendly. Their customer service is pretty bad. I had multiple repetitive problems with getting my domain name connected to Artspan. (It never did work) They were not helpful, even though I was paying for their top tier most expensive service. Their website is also quite clumsy and not as user friendly as it should be. I would not recommend them to artists at this time. Edited to add this quote from Artspan's response: " It is easy for visitors to find work they like." That sums it up. They do not work for artists, they work for the buyer. They are buyer-centric. Artist think they will be promoted, but very few are. It seems random who is. They take the money from the artist and do very little promotion. I have never even seen my work in the AS marketplace in 12 months time, despite paying Artspan over $30 a month.
Response from Artspan.comAug 12, 2024
Hi, We do our best to help everyone but we may not be successful in getting all problems resolved when the nature of the problem has not been adequately explained. I am confused by the reference to multiple problems, especially tech and billing issues "which are pretty common." If you let me know, at [email protected], the specifics of some of the problems, I will look into it personally. We have been having issues from time to time with domains. We are a reseller for a large domains seller. I wish I knew the specifics of the issue. I will speak with our domain expert as she may remember the circumstances surrounding your experience. That company we deal with is not very helpful and we will be looking at other options. Again, my sincere regret for any problem you have experienced and my hope that we can resolve this in a satisfactory way. Just shoot me a quick email. Appreciate your posting - if you contact me, we will try to make up any inconvenience you have experienced. BTW, we do focus on Social - principally IG, FB, and Pinterest. We are also working on the marketplace - we need to promote that more. And please remember we are the only company to add the marketplace platform to the individual sites. It is the marketplace that makes it easy for visitors to find work they like. Thanks for pointing out that we are buyer-centric. It is in the artists' interest that we appear buyer-centric as we are engaged in the sale of our member artwork and thus need to anticipate buyer needs. Incidentally, you need to tag each artwork that you want to appear on the Marketplace. If all of the many 1000's of images appeared on the Marketplace, there would simply be too many images in the results rather than a good sampling of each artist's work. Best, Eric Artspan Founder and Majority Partner