ARTSABERSReviews of artsabers.com

Have waited ages for it to arrive since I ordered it. Waited so long they have missed delivery in time for my son's birthday. At first the delay was because they were out of stock, but they took weeks to confirm this. Then the delivery company they used failed to deliver and now the saber is lost between the delivery company and ArtSabers, without either one taking responsibility. They rarely reply to emails and only seem to respond on Instagram messages with very non-committal replies. It's an expensive item and I am now worried it wont arrive.

Totally scam . Really😔very unhappy with my purchase . Don't Recommended

- Slow Shipping (10+ days) - Slow support (no answer for days until I ping again) - Overpriced Do not buy here. You are better off directly ordering from aliexpress. This is not a good reseller.

Sadly this happens when you don't do your research. The company is in Latvia, but they are in the UK... and ship from China... I purchased a Saber from them and suddenly Fedex contacted me saying I have a package from China. Nowhere on the site it mentiones anything about China shipping... Ihad to pay customs as it came from outside of EU... if I knew for sure I would not have ordered it.. By checking the delivery I found the name of the supplier which is located in China and you can buy them on Alibaba for cheaper.. Artsabers is just a reseller that you sells China stuff with a more larger price... I tried contacting them but you have one Email where nobody answers and the chat is not a chat it is a generated Gmail that will not assist you in any way.... The lightsaber is ok.. but you can't add fonts to it nor can you remove the battery as they say... so I payed almost 500 USD for a saber on Alibaba that sells for 200 USD... If you want to avoid my mistakes.. DO NOT BUY FROM ARTSABERS!!! Ignore anything you see on youtube or Instagram or anywhere else look for buer experience I am not the only one that got screwed...I see you had the courage to answer me that you do not recognise the order.. well to bad for you as I have all the documentation ylfor the order and the customs payment and all... that just confirms my review...and for I also opened a complain letter to the Customer rights protection.

I was so excited to get my saber but when it arrived I was very disappointed. It took more than a month to arrive and it wasn't even made out of the material that it said it would be made out of. It is a lies and deceit!!!

I had an incredibly frustrating experience with Artsabers' customer service. After spending close to $400 on a lightsaber, it arrived with broken pins. I immediately contacted customer support for assistance, but their response was far from helpful. For nearly 10 days, I exchanged multiple emails with their customer support team, but they continuously accused me of improper operation and insisted that I pay an additional $50 plus shipping costs to get the saber repaired. Despite explaining numerous times that the saber arrived broken right out of the box, they refused to comply with their own refund policy. It felt like they were trying to shift the blame onto me for their faulty product. To make matters worse, the customer service representative informed me that they were solely dependent on the reply of the supplier for my situation. It was disheartening to realize that the company couldn't assist me directly, and I was left communicating with some random supplier who sent cryptic emails one day at a time. They even claimed that unscrewing the saber from the middle was not allowed, which is completely untrue. When I pointed this out, I received a response with the following exact quote, ""I""t is totally different, the saber is able to unscrew from the middle for sure, the problem is customer twists the core causing the pin damaged."" It was clear that they had no understanding of the issue at hand. Now I'm stuck with a piece of broken junk that I spent hundreds of dollars on. I refuse to give Artsabers any more of my money and will seek repair services elsewhere. This entire experience has been truly awful, and I strongly advise against dealing with Artsabers if you're looking for quality products and reliable customer support.

When it comes to purchasing lightsaber replicas, expectations run high. Unfortunately, my experience with Artsabers fell short of even the most basic expectations due to a faulty product and lackluster customer service. Issue: Upon eagerly unboxing my new saber, I discovered a significant issue - the board was either broken or faulty. This rendered the lightsaber virtually unusable as it either stuttered inconsistently or refused to ignite altogether. Customer Service Experience: Hoping for a swift resolution, I reached out to Artsabers' customer service and provided videos as evidence of the problem. Initially, I was relieved when they assured me a replacement board would be sent. However, this relief was short-lived. It has been over one and a half months since that assurance, and despite my persistent follow-up, I am yet to receive a concrete update. The response remains vague and unchanged, with the company stating they will "check with our replacement team for your replacement." Meanwhile, I haven’t been provided with a tracking number or any tangible sign that my issue is being effectively addressed. Conclusion: Artsabers’ handling of this situation has been deeply disappointing. When you invest in a product, especially one as niche and exciting as a lightsaber replica, there is an inherent trust that the company will deliver both quality and support. Sadly, my experience suggests that Artsabers may be more interested in making a sale than in ensuring customer satisfaction. My recommendation: For those considering purchasing a lightsaber replica, I advise exercising caution with Artsabers. Based on my experience, the level of customer service provided does not instill confidence. I would suggest exploring other companies that may offer not just the product but also the customer support that should accompany such a purchase.

Absolutely ridiculous customer service! The case arrived completely damaged, half of the lightsaber parts were not screwed on properly, the speaker wasn't glued on properly and was loose on the inside. I managed to fix the lightsaber myself, but asked for a replacement for the case. It's been 4 months and dozens of emails later and I haven't even received a tracking code for the replacement yet. They keep saying they have to contact the logistics team week after week.. Buy your lightsaber somewhere else to avoid issues!