ARTSABERSReviews of artsabers.com

What a mess! Bought an Asoka double blade. Blocked at the airport duty control since 24 of October! They answer me few times asking me how to find a way to overcome that issue. They ask me if I want a new parcel but I say no, I asked multiple times for a refund but nothing change. No parcel, No money back and (again) no further answer to my mail. So disappointed! UPDATE 04/01/2024: Finally received the total refund. I’m still disappointed of their so called customer service. If you want a refund, you have to wait, be extremely patient, and a Warrior!

Defective product with ZERO customer support. Purchased the Anakin EP3 Neopixel Lightsaber. Within a few days the switch was loose. I contacted customer service and received no reply. Chased again 5 days later and after 11 days still no response. The switch has now come off completely. These products are poorly made and to make matters worse, the seller hides away from any problems. AVOID AVOID AVOID. Don’t waste your money.

very disappointed. Customer Service does not exists. my order is in "ready to ship" status for 3 weeks now and there is no way to get in contact with `Company representatives. This is simply unacceptable in XXI century.

Product was never received, my son is crushed and Christmas is ruined. They do not reply to repeated emails. Hope to warn other people to stay away from this company.

Item never arrived. Sent 3 emails to find out where it is and had no reply. Warning, do not give your money to this company!

The lightsaber wasn’t the problem, the company is. Their customer service is abysmal and out right rude. They clearly don’t have the facilities to handle an influx of customers. After putting a negative review of my experience online, they asked me to delete it by saying “And it would be great if you could remove the bad review from TrustPilot.” They had also left me on read multiple times which I have proof of but they kept saying that they hadn’t even opened my messages which was a complete lie. I had emailed multiple times before this and still got no response, so I resorted to texting them through Instagram which took them about 2-3 days to respond. I’ve never been in a situation like this with any other business and am very disappointed. However, the lightsaber had arrived in good condition. It’s just unfortunate that the customer service and attitude of the company is not appealing at all.

I purchased two light sabers - birthday gifts for my two nephews, and paid a considerable amount of money. I received them okay, but one had a bit missing and with no instructions on how to assemble I've been trying to get some advice and requested they send the missing part, but after multiple emails as well as attempts to contact via Facebook Messenger, there has been no response. They were quite happy to take my money. They have also removed my comments from their Facebook page as they were negative comments similar to this. I'm guessing my review and question posted to their website won't be published as they are clearly vetting comments etc. Think twice before purchasing as you won't hear from them if there is a problem.

Order never arrived! Tracking numbers shows no change of status till 03/11/23. That means only one thing, package never left... I already opened a dispute in pay pal.