ARTSABERSReviews of artsabers.com

The whole experience was ridiculous, I hated every bit of it! Starting with the delayed delivery, the set was intended as a birthday present - it was late. I was not compensated for that of course. When the set finally arrived - one of the sabers was defective. Caught fire and burned my hand with melted plastic! It was pure luck it wasn't my kid... Instead of being helpful and try to make it right - the support was slow, rude and quite useless. They were not interested in making this right at all! Anyway I've shipped this trash back to ARTSABERS (at my own expense!) and am awaiting the refund.

DO NOT BUY FROM ARTSABERS! I don’t have enough space here in this format to explain to any new potential customers of the disdain that I have for Artsabers as a company and a brand. I cannot stress enough… DO NOT BUY FROM ARTSABERS! They treat their customers like crap and they have absolutely no intention of fulfilling their return/exchange policy or their warranty. I paid almost $500 for an Obi-Wan Kenobi weathered lightsaber hilt with a 36’ blade. When I finally got the blade I followed the instructions and charged the battery unit for 3 hours. The saber would not power on. Nothing I did made it power on. I reached to Artsabers and asked for an exchange. They sent me a DIY email trying to get me to fix the saber myself. When I asked if that would avoid the warranty they said no. I thought it was strange that they wouldn’t just exchange the saber but I followed their instructions. The saber still wouldn’t power on. I’ve been going back-and-forth for weeks with them now and they still haven’t exchange my saber for a new item. I’m sitting here with a broken saber, but never worked. They keep avoiding the issue of me returning the broken saber they even at one point told me to just throw it away. Finally someone on their team agreed to send me a new saber. I thought great! We can finally come to a compromise here. I will send them the old hilt and they’ll send me a new one. What came in the mail was a new blade. Just the blade. It’s been almost a month and I’m still sitting here with a broken hilt and no replacement. I literally had to call my bank and place a stop payment for this item. Lastly… Did I mention that these sabers are manufactured in China? Meaning that many of these lightsaber companies are all most likely manufacturing from the same warehouse. Do NOT buy from Artsabers.

It's supposed to come to me in 10-20 days, tracking says it's been 25+ days. It also says its being returned to sender. However the customer service of this place is absolutely terrible. They're dropshippers and they also don't want to help all they do is give you a tracking number and basically tell you to shut up and wait. Wait for a scam apperantely. Don't trust all those paid ads on socials from influencers, this is a terrible company. 🙂 they don't seem to want to give my money back, I asked but like I said, their customer service is terrible. hopefully PayPal's going to help me get it back.

The product was defective and would not hold a charge. I was told when shipping the product back, I would have to cover the cost of shipping myself. I find it a bad customer experience when, due to no fault of mine, I am being charged extra for a product that did not meet basic standards.

I dont recibe anything yet and the link to follow the process its something wrong

I won’t be ordering from ArtSabers again. The sabers themselves seemed to made well and I don’t have any real issues other than the learning curve with the single button. Here are my main complaints: 1. Their website was not working properly throughout my journey of looking into their different sabers and finalizing the purchase. It was slow and at times wouldn’t even load, and this being on different devices (phone, iPad, and computer) AND on different internet networks. When I reached out to customer support they said they were working on it. 2. After I made my purchase, I got probably 20 emails over the course of about a week and a half. Maybe half of them were actually duplicate emails and clearly outdated (they mentioned watching the season finale of the Mandalorian Season 2). When I reached out to customer support, they claimed to have fixed this issue. 3. It was extremely hard to understand how things worked from their written explanations on both their website and in the saber instructions that came with the package. This was my first time buying a light saber like this so that’s likely part of it. Here is where I struggled the most: trying to figure out how to verify that the sabers I was buying (I got two) could or would connect to make a double saber and if I needed a connector piece or not (more on this later), and in understanding how the button worked on the lightsaber (the instructions outline it for you, but don’t explain well the different “types”, I had to figure out for myself what the heck “boot mode” and “standby” mode actually mean because they don’t explain that. 4. Inconsistent messaging regarding returns/refunds. Remember how I said I couldn’t figure out if I needed a connector piece or not to make my saber a double? Well, I didn’t figure it would be an issue because what I read regarding their return policy is that if it was in original packaging it wouldn’t be an issue. That’s not the case. I reached out to customer support and they told me it would cost $100 in postage to return it AND they don’t offer return labels if the product isn’t damaged. That’s not what I read on the website! Keep in mind that the part cost $16 and is useless to me. I figured since I spent around $200 with them, $16 would be a simple return and/or refund process, but they are penny pinching on that. They said, “ You can keep it, in case one of the bottom pieces gets lost on one of the sabers.” Why would I need that? The sabers I got do in fact connect with the parts they come with so I already have an “extra” connector. Why would I need two? In summary, I would not recommend purchasing from ArtSabers and I won’t in the future either. I went with them to save some extra money and I regret it now because they turned out to be a company that doesn’t really seem to care about their customers experience (from their website, the spammy emails, and poor ability to remedy in a way that makes sense). This was so surprising to me because I read other reviews that talked about how good they were when the customer ran into issues. I think I’m going to go with Imperial Workshop’s lightsabers next go around. Heck, if the blades can work with the ones I got from ArtSabers I’ll even go there instead. Overall, I’d give the sabers themselves a 4/5 due to build quality but docked a star from how hard it was to learn how to operate the button for me. I’d give this company a 1/5 for the above noted reasons. Thanks for reading my novel! : )

I did not receive the sword

No son sinceros sobre, los gastos de envió y tasas, teniendo que pagar la diferencia después de 1 año de su compra por no declarar correctamente le importe por parte de ellos, haciéndome gastar más tiempo y dinero.