ARTSABERSReviews of artsabers.com

Another review guess what. My items are now lost with Evri. Seriously not happy with this site.

We have been telling you all alone that we cannot download tracks we want. Even after you sent us a video that we had already tried. Then part start falling off and breaking.

Customer Service is apparently nonexistent with this company. I reached out several times due to issues with my order (still not recieved but says delivered) I originally contacted them because I was curious to when my order would be shipped and all of a sudden after that I recieve an email saying the package was shipped and when I tracked it it already said delivered. Also the tracking number I got for the second part of my order did not work at all. I'm so disappointed because I was excited to recieve this product to gift and the fact nobody has reached back out is just awful.

My package was never delivered and shipper requested package be returned by DHL and for some reason I received an email saying my name was blacklisted?

I don’t even wanna give them one star at this point, but it seems to be the only way I can write a review. Inaccurate time frames, inaccurate website pictures/descriptions, faulty product received, Incorrect product received received, Incomplete order received, abhorrent “customer service” if you even want to call it that. On top of all that, once they finally reviewed the video I sent them showing the incorrect hilt arrived & the hilt actually didn’t work, they refused to cover return shipping for replacement (all their error). This has easily been the worst customer service experience I’ve ever had…& that includes cell phone and gas companies. What a joke, these people are to be ashamed of themselves. Wish there was actual recourse I could take this company other than paying a lawyer to go after them. They make a bad name for reputable companies in the Star Wars/cosplay/saber community! My ordeal has been going on for five weeks and as far as I can tell, is still nowhere near being resolved. I’m actually beside myself at how little they care!

I have been wanting to get a lightsaber for about 2-3 months now and this was the second time trying to buy from a U.S company. So first of all, most of these guys are drop shippers, meaning they don't actually make the sabers, the manufacturers are almost always from China. Second of all, the customer support is horrible, no e-mails, and 0 communication, if I wanted to know anything regarding my order (Grand Inquisitor Replica Xenopixel V3 with a 36 inch (92cm) blade, this cost almost 600€ with a 20%discount) it was me who had to send an e-mail. Third of all, I have asked for a refund TWICE! In the first e-mail I asked for a refund, they completely ignored the request and just said they would GUARANTEE the item would be sent the next week, due to the people in charge of my order being on vacation (Why not someone else do it? Good question). The item was already delayed at this point by about 2 weeks minimum. I still decided to give them 1 more week to ship it, and who could've guessed, they didn't ship anything at all, no emails were issued to me regarding the delays once again. And when I asked for a refund again, they AGAIN told me they would ship it next week which I was not happy at all to hear so, I insisted on the refund, which should take a maximum of 5 business days (They cancelled the order), the limit to that guarantee is TODAY! I have not yet received my money back! Oh and by the way, there is a 7% cancelation fee. So I have to pay for literally nothing, just a bunch of scammers. Never again will I do business with this company, horrible experience.

Website says 3-8 days for rest of world, after 10 days contacted them to be told in takes 10-20 business days to ship to UK! Misleading website and incorrect information. Provide tracking info but it's useless, use app called track17 that doesn't update and encourages you to pay for tracking if you want more info. A total farce, I hope this turns up at some point and is quality or its going back........never again!

Order not received yet, an order with this value and from a reputed shop should be delivered with a good courier service with good tracking Portal. One link shows the shipment is from germany to Poland and the other link shows it shipped from china to Hong Kong and now it is in Europian (where is europian?) We get better deliver and traking from Ali express