ArtmastersjewelryReviews of artmastersjewelry.com

Very happy with my custom made necklace for my daughter’s birthday. Came in a lovely personal box and packaging.

I am trying to be objective about this and not immediately give 1 star, but honestly I am not thrilled with the quality, design, or inability to contact anyone regarding the engagement ring as I was not "the customer." (I have sent an email through their Product Inquiry page, as that was the only place I found to try and contact anyone as I had not been the one to make a purchase. My specific question was regarding their "100% Satisfaction Guarantee" because I am most certainly NOT satisfied.) I was given a 10k white gold amethyst ring, and I have had nothing but bad experiences with it. It is unwieldy in height, the faux double-ring setting is uncomfortable, and I have ruined all of my knit sweaters because it catches and scratches on everything. The metal is already scratched to hell and back after two months of owning it (I sit and type at a computer all day, and do not wear the ring when doing physical activities or showering, so there is no way this level of damage is my fault). The gemstone at the bottom of the ring in the sizing area cuts into my hand whenever I try to hold anything (like opening a water bottle lid). And, by virtue of it being there, the ring cannot be resized so you are forced to buy another ring if your finger/hand changes size in the future. There are no hand pictures on the official website, with the tiniest note that "all images are renderings" which is a huge red flag for me as a consumer because it does not show what the ring actually looks like. And with the way that the small gems are offset on the outside of the band both at the top and in the sizing area, the engagement ring and wedding band that comes with it cannot stack. Why make an engagement ring that cannot stack with its matching wedding band? While I understand this style may be to someone's liking (they certainly have multiple renderings of the same exact rings), it seems disingenuous to have no actual photos or customer reviews on the site to see what you are getting before purchasing. I feel my fiance was duped, and now I need to find a new ring and wedding band for forever.

Excellent service. Gnel was able to answer my emails right away and worked with me to customize my perfect bridal set. It arrived quickly too.

Great Quality and customer service! My now husband ordered my engagement ring from Art Masters and I loved it so much that I contacted them for our wedding rings. Gnel was super responsive and worked with us to make sure we got exactly what we wanted. We planned a Halloween wedding and needed a really quick turn around time and Art Masters delivered. I highly recommend!

UPDATED REVIEW 03/07/2025 Gnel, Always doing top notch service for me, never fails. Came back on here after getting my ring serviced looking brand spanking new, my fiancé loves it all over again! I seen the review about this place being fraud or whatever, but I can guarantee you that it's not. They don't have live pictures because every order is custom. Literally custom, they make them to order, but if you look them up on Instagram you'll get a few live ones here and there. This place is 10000% legit. Gnel, isn't rude hes just straight forward, never met the guy but if sees you're nice to him he's nice to you. If you guys need proof of ring hmu on ig @charco.jorge1 I'll gladly send pictures of it! Anyway thanks again Gnel for the Masterpiece Art, no pun intended, will hopefully be getting the matching wedding bands soon! Where do I even begin?? I purchased ring R102-14KBGBDD. So I found out about this place through my girlfriends pinterest, well actually just the picture of a ring, luckily it was watermarked and I looked them up, I looked up the ring also and it took me a while from the huge selection they have. I ended up finding it, I contacted a few times about it and they were quick to respond any question I had. Finally after I set up my plans for a proposal I asked when I should order if I needed it before Sept 15th. And they said it takes about 14 full days to make and ship since their rings are made to order. I ordered it on August 25th and it came in today Sept. 9th. When I saw the ring holy f*** was it better than I expected, the 3d rendition of it is nice but having it in person is just breathtaking. It arrived in a nice red box with white inside. The black on black ring with black diamonds is so beautiful! My girlfriend has no idea of what's going to happen and that I found her dream ring. I'll definitely be back for wedding bands! Yes the white gold is covered in black rhodium and the website clearly says it'll fade and they have a 2 year warranty to redo the black, it's stated very clearly and should be understood. Either way the vintage look after it fades should look pretty dope anyways. The black diamonds are gorgeous and fit our style very much. Gnel thank you again for the communication and the priority to get this order to me before the date I needed. I will and have already recommended to family and friends.

I received my ring in a very pretty box, it came pretty much right on time, I can not explain just how beautiful the ring is, it was custom made with the particular colors in mind. Thank you very much Gnel and Art Masters. Love love love my ring.

Top quality true American fine bridal jewelry brand. State of the art engagement rings and bridal sets. In writing customer service and free warranty plans. They crafted a masterpiece for us. Check their reviews, it's a world class jewelry brand.

I saw a beautiful set of bridal rings on this website. They were made with white gold and covered with rhodium. Apparently rhodium can wear off extremely quickly - not a problem, that was clearly stated. Apparently it gives the ring a vintage look... I emailed the company to ask if they had an image of any of their rings with the rhodium worn; I loved the rings looking completely black and wanted to know what I would be buying. They replied saying they didn’t. I asked if their guarantee covers returns. The rings are beautiful completely covered in rhodium but how will I know if I love it as much once it’s worn into its ‘vintage’ look if they don’t have one picture of what that could look like. That’s when I received this response, verbatim: “Correct, these are exclusive high jewelry pieces, very labor intensive made custom for every customer bride individually and are simply not try to buy pieces. You just mentioned if you may not like it, we totally support this understanding but if we see a slight try to buy intention we will simply refuse an order. Our customer base is a bit different, we are not a typical shop with ready inventory but these are exclusive master works that we put high labor in, for that reason it may not be suitable for everyone. We totally understand your point of it may not fit or you may simply not like it, but we cant just make it for one to try before committing to keep it and frankly we hardly have any returns, the ratio is like one out of 200 and returns are not the case at all with our rings. That policy is there to prevent try to buy orders, to make sure the buyer is in absolute awe when ordering, this will help us to deliver their absolute satisfaction beyond expectations is the way we work. So if there is a slight even chance you may not like it or it may not fit your personality or aesthetic style, then I would absolutely not recommend ordering a jewelry from us as these are not returnable, signature pieces.” Would anyone drop £2,000 on an item that they could not guarantee they would still love in, potentially, as little as a few weeks. This was for a bridal set of rings. A lifelong commitment. Wearing these rings to show my beloved that I choose him and only him. And I could end up hating them. I have never felt so belittled in my life. All I wanted to know was if I didn’t love the final look, could it be returned. The level of unprofessionalism is beyond incomprehensible. After this interaction, Gnel’s “master works”, are as disgusting to me as he is.