Alison
I am trying to be objective about this…
I am trying to be objective about this and not immediately give 1 star, but honestly I am not thrilled with the quality, design, or inability to contact anyone regarding the engagement ring as I was not "the customer." (I have sent an email through their Product Inquiry page, as that was the only place I found to try and contact anyone as I had not been the one to make a purchase. My specific question was regarding their "100% Satisfaction Guarantee" because I am most certainly NOT satisfied.) I was given a 10k white gold amethyst ring, and I have had nothing but bad experiences with it. It is unwieldy in height, the faux double-ring setting is uncomfortable, and I have ruined all of my knit sweaters because it catches and scratches on everything. The metal is already scratched to hell and back after two months of owning it (I sit and type at a computer all day, and do not wear the ring when doing physical activities or showering, so there is no way this level of damage is my fault). The gemstone at the bottom of the ring in the sizing area cuts into my hand whenever I try to hold anything (like opening a water bottle lid). And, by virtue of it being there, the ring cannot be resized so you are forced to buy another ring if your finger/hand changes size in the future. There are no hand pictures on the official website, with the tiniest note that "all images are renderings" which is a huge red flag for me as a consumer because it does not show what the ring actually looks like. And with the way that the small gems are offset on the outside of the band both at the top and in the sizing area, the engagement ring and wedding band that comes with it cannot stack. Why make an engagement ring that cannot stack with its matching wedding band? While I understand this style may be to someone's liking (they certainly have multiple renderings of the same exact rings), it seems disingenuous to have no actual photos or customer reviews on the site to see what you are getting before purchasing. I feel my fiance was duped, and now I need to find a new ring and wedding band for forever.