ArtkiveReviews of artkiveapp.com

Have had a couple of books made in the past. Takes a while but have always been satisfied. Not this time around. I had entered the wrong address for shipping initially so I immediately emailed and then got a link to update my address. So I figured problem solved.... Nope. Like multiple later AFTER I had updated my address and informed the artkive team they STILL mailed it to the old (incorrect) address. Seems like an attention to detail Issue. Yes I initially entered the wrong address but I immediately sought to correct the issue. Artkive did nothing to anticipate that maybe my order would get sent to the wrong address due to their automated processes is my guess. The team tried to blame me "because I approved the book with the wrong address" when responding to My last email about how they sent it to the wrong address. I acknowledge that, however I immediately tried to resolve the issue while it seems like artkive team did nothing. Luckily, I was able to contact the location where my order was sent and retrieve it but I imagine quite a number of scenarios where that couldn't happen. Disappointed in my order this time around. The PRODUCT is great but might consider another company next time around. Do better and maybe don't point fingers at your customers (Celia) when they make a minor mistake that your team does absolutely nothing about to avoid the situation altogether.

The art itself was mostly fine. They did not take pictures of insides or backs of art like they claim. A Mother's Day card had just the front, no inside picture. What has me so upset is I STILL do not have my box returned. They have had it since February. It was supposed to be returned around the same time as my book was received, a month ago. I'm never using this service again.

I placed an order today and no longer what that order. Their website says I only have 24 hours to cancel. I can see my order in my account but there is no option to cancel the order. I emailed them to cancel and I am within the 24 hours of placing my order so I am hoping they honour the time frame I requested it be cancelled. Base on the other negative reviews they take a long time to respond. I will have to dispute the charge if they do not respond.

UPSET!! I am in the middle of the process...I have my book to review the order and finalize for printing. It is now 2:02 and I had scheduled a phone date for today 7/24/25 1:30-.....never got the call...tried to call the numbers listed and cant leave message. Emailed and only get a standard email to reply above the line, I do and I get another email saying the same thing. UGGHHHH!!

I have come to edit this review as the company has since come back and given me a few months to access and download my kids’ artworks. However I would still never recommend this software due to their lack of transparency and expensive pricing versus competitors. I downloaded this application in 2016. Since then, I have been saving my kids' artworks for free, relieved that I have not had to retain piles and piles of paper. I uploaded photos as recently as December 2024. Today when I logged in, I find out that am forced to pay a $30 annual fee. Forced - because they locked me out of my image library until I pay. This business model of free # of images was never transparently communicated and the way they lock you out without warning is a terrible experience. Yes they fixed the issue but I hope my review encourages this company to make more permanent changes.