ArtkiveReviews of artkiveapp.com

Response from ArtkiveOct 1, 2026

We're sorry this experience fell short of what you expected. Your original book shipment was unfortunately lost by USPS in transit, which was outside of our control, but we reprinted your books at no cost as we always do in these rare shipping situations. We always make sure every family receives the books they paid for. We also want to clarify that each piece is professionally photographed, not scanned, to capture true color and detail. We're sorry our replies didn't reach you sooner, and we appreciate your feedback on pricing clarity and organization. We hope your books bring you joy for years to come.

Response from ArtkiveMay 18, 2026

Megan, we are truly sorry for the loss of your artwork during return transit and we understand how devastating this must be for your family. Our team worked diligently to try to recover the package through Amazon: within 2 days of you reaching out, we filed a claim with Amazon. Within one week, our Customer Experience Manager personally offered a full refund and a complimentary duplicate book created from the high-resolution images of the art so your family would have an extra copy of the preserved artwork while the investigation was ongoing. Once it was clear the artwork could not be recovered, we also offered a future complimentary order — prior to any review being posted — which you accepted. When a review was subsequently posted stating we did not take the matter seriously, we felt it was important to address that directly, as it does not reflect the urgency or care with which this was handled. We appreciate that most of those statements were later removed, and we want to be clear: the complimentary order was offered out of genuine care, not in response to any review. In the interest of full transparency, this experience led us to stop using Amazon for return shipments entirely because no other family should face a similar situation. Regarding the cover image you selected: the original piece was a handmade school project with a photograph glued at an angle, so the image reflects the artwork exactly as it was created, not an error. Our offer to recreate your book with an alternative cover image remains open whenever you're ready. We sincerely encourage you to reach out to us directly if there is anything further we can do. Your family's memories and your trust matter deeply to us.

Response from ArtkiveMar 20, 2026

We’re sorry this service wasn’t the right fit for you and we understand how upsetting it would be to receive an invoice that felt far higher than expected. Artkive’s service includes two payments: the initial box fee, and then a second charge based on the number of pieces received and the product selected. The box fee does not include photography or book production. We do try to go out of our way to clarify the pricing structure at every touchpoint including in checkout, on our website, in our FAQ, on the order receipt and in a dedicated section on the order form. We also send multiple emails before beginning work on your order to help clarify the process and offer an easy way to get in touch if you have any questions/concerns beforehand, but we understand that for busy parents, that information can still be missed. Each piece of artwork and memorabilia sent in your box is photographed and edited by hand by professionals and there is a lot of labor and personal touch that goes into the thoughtful creation of our books. Our prices reflect the effort our team puts into the preservation of each and every piece of artwork. That being said, if you have any specific concerns about the quality of the images you received, we’re more than happy to re-photograph, re-edit, or otherwise improve them. Please just reach out to our team.

Response from ArtkiveFeb 20, 2026

Thank you for sharing this, and we’re sorry for the frustration you’ve experienced, especially so early in the process. We want to clarify one point because it may not have been made clear: we DO offer phone, text and chat support along with email. The only "automated" support we use is the website chatbot, which can provide quick answers, and you can also request a handoff to a human team member. Beyond that, every email, text, message, and phone call is handled by a real person on our (small) U.S.-based team. It looks like our team has already addressed all previous tickets with you, but if there is anything you are still needing help with, you are welcome to schedule a call (via our contact us page on our website).

Response from ArtkiveJan 23, 2026

We're very sorry to hear how upsetting this experience has been. We understand how important your wedding cards are, and we’ve been actively working with you to investigate what happened and explore every possible solution. We’re looking forward to connecting during your upcoming call.

Response from ArtkiveDec 31, 2025

We're really sorry to hear you had such a frustrating experience, and we appreciate you taking the time to share your feedback. To clarify a few points: Artkive’s process does involve two payments. The initial $39 covers the Artkive Box and shipping materials, while the second payment, based on the number of pieces sent and any products ordered, is invoiced after professional photography and editing are completed. Before photography begins, every customer receives multiple reminders (including emails and a QR code on the order form) linking to our pricing slider, which shows exactly how costs scale based on image count and book choices. We understand how disappointing it can feel to receive a higher invoice than expected, especially without seeing a preview first. Because of the extensive labor involved in photographing and editing each piece, we do require that the invoice be paid before creating a digital preview. However, nothing is printed or finalized until you've reviewed and approved the layout. The minimum you mentioned reflects the cost to photograph and digitize 286 individual pieces of artwork. We always provide the option to proceed with a book or to only pay for digitization. We never want anyone to feel surprised, and we take transparency seriously which is why our pricing is listed at checkout, in order confirmations, on our website, and in every box. We’d be happy to review your specific order with you directly to see if there’s anything more we can do. Please don’t hesitate to reach out to our customer service team at [email protected].

Response from ArtkiveOct 20, 2025

We're sorry to hear you feel this way and appreciate the chance to clarify. The initial $39 covers the Artkive Box and shipping both ways but not the photography, editing, or the book itself. Pricing for books starts at $75 for 25 pieces, and we share this information clearly throughout the process, including on our website, at checkout, in your confirmation email, and inside the box. We understand this service isn’t the right fit for everyone, which is why we offer full transparency up front. Our team of professionals spends hours photographing, editing, and designing each book to create a keepsake worthy of your child’s art and our pricing reflects that level of service. If you'd like help with your order or understanding options to keep your order within a certain budget, we're happy to assist. Please reach out at [email protected].

Response from ArtkiveOct 3, 2025

Thank you for your feedback. We do share the exact dimensions of the box on our website and at checkout, but we’re sorry if that wasn’t clear when ordering. If it felt like our response to your inquiry took too long, we sincerely apologize. Our small, dedicated team replies personally to every message, and we’re glad we were able to connect with you directly and work out a resolution for your unique project. We look forward to receiving your cards and creating your custom book!