Artizan Joyeria Reviews | Read Customer Reviews of artizanjoyeria.com

Artizan Joyeria Reviews | Read Customer Reviews of artizanjoyeria.com

Artizan Joyeria reviews

Showing 10 reviews with 2 stars · Clear filters

Brownyn de W.
Mar 26, 2024
I ordered a necklace and two bracelets
I ordered a necklace and two bracelets. I received them all but one of the bracelets was not saudered closed. I have emailed 3 times since receiving the order without a response. I simply requested an exchange and can’t even get a reply!!! Horrible response! What kind of company provides a customer service email and then doesn’t respond three times? A company that just doesn’t care… one that only wants your money and nothing more!
Response from Artizan JoyeriaApr 2, 2024
Dear Brownyn, We are terribly sorry to hear you are not happy with your purchase. We work hard to make products people love, and are truly sorry this hasn't been the case with you. We are very sorry to hear about your experience. After checking with our Customer Care team, they are showing that your emails were all replied. Is it possible you are not getting our emails. As always, we offer 100% no questions asked returns and exchanges for 30 days... regardless of the reason. So please rest assured, our only intention is to make this right... and are truly sorry if there were any issues with communication. Once again, we are truly sorry your experience was not a positive one and our team will be reaching out to see if there is some way we can try and make this right. Once again, we are very sorry and hope our team is able to offer some help. Please rest assured, our only intention is that you are 100% happy with your order. This harsh review truly does not represent our company values in any way. Again, we are very sorry your experience wasn't a positive one and are here to do anything we can to make this right. Best regards, Artizan Joyeria Customer Care
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Leslie R.
Jun 15, 2023
wrong bracelet
wrong bracelet. I wish I would of read the reviews on Instagram first before purchasing. Ppl stated that they didn't recieve their refunds, or product was cheap. Now I'm stuck with an item I didn't order.
Response from Artizan JoyeriaJun 15, 2023
Dear Leslie, We were disheartened to read about your experience and are truly sorry for this. We strive to ensure that all our customers have a positive experience with Artizan Joyeria, and it is disappointing to know that we have not met your expectations on this occasion. We understand how frustrating it must be to receive an item you did not order, and we want to assure you that we are here to rectify the situation promptly. Please make sure you are reaching out to us at the correct email: [email protected] for swift assistance. We aim to respond to all emails within 24 hours; if you haven't received a response, please do check your spam folder, as occasionally emails might be directed there. Alternatively, our dedicated customer care team is available to talk at +1 786 400-2232, from 10 am to 4 pm EST, Monday to Friday. Please know that your satisfaction is our utmost priority. We would never want a customer to keep an item with which they are not 100% happy. Our policy is to always offer a full refund within 30 days if customers are not entirely satisfied... no questions asked. We genuinely appreciate your feedback, and we are here to make things right for you. Warm regards, The Artizan Joyeria Team
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