Artizan JoyeriaElevated jewelry made for everyday wear. We bring a high fashion point of view to a more accessible price. 🌴Miami Based / Worldwide ShippingShop our line of: Gols and Silver Plated Stainless Steel Necklaces, Layered Necklace Sets, Bracelets & Bangles, Bracelet Stacks, Rings and Earrings.
Artizan Joyeria (artizanjoyeria.com) has 212 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listingJewelry & Watches · Miami, Florida
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Showing 30 reviews with 1 star · Clear filters
Jamaal
I ordered a gift and it was sent to a previous address because some error in the app they use to process orders. I contacted Artizan Joyeria and the customer service rep told me there was nothing they could do except alert USPS in the slim chance they could recover the package. If they would have sent me another to the correct address, they would've had a customer for life.
AP
Beware Canadian shoppers ! I purchased $230 US bracelets.However I have to pay $116 US in duties . Will not order from the US again!!
Consumer
Jewelry is lightweight and cheap. I didn’t expect it to be high end, but one necklace broke as I was putting it on for the first time! It looks cheap in person too. I don’t recommend.
Landy S.
This company is a scam, I purchased a few items as a gift for my wife on a Monday. Paid for Priority shipping so I can get it quick and never even received a confirmation email with the proper ETA. They took the money but never gave me the merchandise. It’s been four days and still no word or my gifts. The email doesn’t work and it’s a robot that you can chat with. They are completely a scam. Swindled me out of 300$.
Response from Artizan JoyeriaOct 11, 2024
Dear Landy, We are truly sorry to hear about your disappointing experiences with our service. Please accept our sincerest apologies for the frustration and inconvenience this has caused. It is never our intention to provide anything less than exceptional service to our customers and are terribly sorry this hasn't been the case with you. We understand how important it is to receive your orders and information on time and we deeply regret that we failed to meet your expectations and our own standards. We take your feedback seriously and are committed to making this right. Please rest assured, our team has replied to every one of your emails... it is always an actual person an never a robot. Once again, we are very sorry for the inconvenience you have experienced, and we appreciate the opportunity to correct this. Rest assured this is in no way a scam. Thank you for bringing these matters to our attention. Best regards, Artizan Joyeria Customer Care Team
gabrielle G.
Bought a necklace for more than $100 usd and the clasp does not stay done up. Customer service has been absolute garbage. They just have a bot that keeps writing back. I’m in Canada and they want me to pay to ship it back. I bought this as a special gift to myself to celebrate a new job. Instead, I wore it to my first work event and it fell off 6 times. They wrote back here to say they would work to make it right. They want me to spend half the cost of the necklace to ship it back. Just don’t shop here: the clasp doesn’t stay done up and they have a bot that keeps saying the same thing and calling it customer service.
Response from Artizan JoyeriaOct 11, 2024
Dear Gabrielle, We are truly sorry to hear about your disappointing experiences with our service. Please accept our sincerest apologies for the frustration and inconvenience this has caused. It is never our intention to provide anything less than exceptional service to our customers and are terribly sorry this hasn't been the case with you. We take your feedback seriously and as always, are committed to making this right. Our team will be reaching out to you directly to address and resolve the issues with your orders, ensuring that you receive the quality service and products you expect from us. Once again, we are very sorry for the inconvenience you have experienced, and we appreciate the opportunity to correct this. Thank you for bringing these matters to our attention. Best regards, Artizan Joyeria Customer Care Team
Miss O.
I really loved a necklace that was bought for me by my boyfriend from this company, but it broke me out severely! So hurt
Irene T.
Do not waste your money. The quality of this jewelry is one step above what you would find in a dollar store. The material is so light and plastic like it’s shocking they charge what they do. The marketing is beautiful and it stops at that. Do no buy!!!?
Jessica J.
The necklace I purchased from Artizan Joyeria was very nice at first. In the FAQ's and as advertised, it says it will not tarnish. The necklace gradually tarnished over a period of three months and then broke in half at the connection between the chain and the pendant connector. I emailed with photos to Artizan Joyeria three times over a period of six weeks and never received a response. The marketing is misleading and the customer service is terrible.