Artisan HardwareReviews of artisanhardware.com

Quality is lacking. Engineering is poor. I now must re-visit my doors and retrofit additional hardware in order to keep the door on the rails. This system as-is presents a significant hazard

The barn door I ordered was 3 weeks late and then opened from the wrong side. It took another 6 weeks to build and deliver that door. Many excuses were given, but none seemed to be truthful. One door had the correct windows, the other did not.

It took almost 2 months for my order to be processed. Calls and emails where not returned. When I did finally talk to Liz She said “ I’ve been slammed and have no excuse as to why I haven’t returned your messages”. Owning my own business I understand being busy but I always make time to return calls. After my hardware finally arrived there was an imperfection in the bracket that holds the caster. I immediately photographed this part and emailed customer service. I never received a reply. Just spam in my emails. I ordered 3 sets of the aspen hardware. They look nice (aside from the imperfection) but I don’t know they are worth price compared to similar hardware. I wouldn’t make another purchase with this company due to the customer service and lack there of. Dan Cleveland OH area