Made in the U.S. and handcrafted barn door hardware, elevate your home with affordable Artisan sliding barn doors and barn door hardware.
Artisan Hardware (artisanhardware.com) has 429 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Susanne C.
Excellent personal help over the phone, very good quality hardware. The online installation instructions could use a little improvement, for example providing more dimensions (top of wheel to top of door, etc.).
Jerry C.
Door was excellent, however they sent the wrong length rail and wrong size bolts. Had to purchase the Bolts so it didn’t hold up installation. Soft close wouldn’t work on this door because of clearance. Even if these issues were aggravating I would still order the next door from them.
Response from Artisan HardwareApr 19, 2019
Jerry.. Very sorry to hear of the issues. I'll reach out via email as we'd like to make this right with you. Thanks. -Amanda
Carol M.
The door and hardware was very good,however the door was shipped with the wrong slide bar and I think this should have been caught in a final inspection. A phone call to Artisan resulted in the correct hardware being shipped, however , now I have to take the door down, and the bar drill the new one, and rehang the door.
GH
A very well made beautiful product . Well shipped. Shipping receipt was a challlenge since it required two people to be off work . They do not ship past 3pm or on weekend , at least not in my area. They forgot to provide a splice kit and also did not notify me of a needed refund of a part. I caught it when we went to put the barn door up . Customer service was very helpful responsive.
Brian
A little on the expensive side but everything else was 5star!
Response from Artisan HardwareDec 3, 2018
Glad you were happy with our product! If you need anything else we would be more than happy to help! Thank you for being our customer! -Artisan Hardware
Guest
All parts arrived promptly as expected.
Response from Artisan HardwareOct 29, 2018
Thanks so much for the review. We're glad to hear everything arrived as expected. We sincerely appreciate your business!
Ricky
So far the experience has been great. Website and order process was super easy. The only reason I haven't given 5 stars is because I haven't received the product yet. They have kept me up to date about the status and I am pleased with that but need to see my purchase before I can grant another star. Thank you
Response from Artisan HardwareOct 12, 2018
Totally understandable! Sometimes we get a little ahead of ourselves with the emails we send out, mainly it's because we are excited to hear how things turned out with your project. Once you receive and install the hardware..we'd love to hear back. Thanks for being out customer!
Guest
Order came sooner than I thought but had the wrong handles.
Response from Artisan HardwareOct 11, 2018
Thanks for your review! Sorry to hear you did not receive the correct handles. If you haven't already..please give us a call or email us and we'll work to get the correct items shipped out to you asap.
