Artisan HardwareReviews of artisanhardware.com

It took three times to ship the correct parts. I had to go to the FedEx store twice to return the incorrect parts. No parts were deburred on the corners making them all, and I mean all corners were razor sharp. I was very careful but still cut myself during installation. Looks good at the end. I'll give you a 2.5 star rating only.

We ordered 4 barn door sliders. Prior to the order being shipped our client changed the finish on 3 of them (choosing a more expensive finish). I called to see if the order could be changed - the lady I spoke with said she would check. Two days later she responded, five minutes after I received the shipping notification email. She then stated I would have to pay a 25% restocking fee, the shipping email showed only a 15% restocking fee. We ended up placing a second order for the 3 in another finish. Upon attempting to install the slides however, we discovered we were missing parts, we checked all seven of the boxes, we could barely complete three slides. UPDATE: We have since been contacted by a very friendly gentleman and are awaiting the replacement parts.

We bought the Aspen Door. The workmanship is a 5 star. The problem we had is with the service desk. As an example I asked how heavy is the door. The response was 3 lbs per square foot. My door is a 5' x 7' door.That would be 35 sq ft. It should weigh 105 lbs. This door has to weigh at least 200 lbs. I had to hire a meat head to help install the door. Why don't you guys add the weight info in your description? Next problem was with the hanger bolts on the roller. They were too long and gouged the wall. It took me a month to get the right length bolts. Ashley came through for me. I blame this on the prehung installer. That person should have known with the spacers used that the bolts would be too long. Another 1/4" long spacer probably could have saved me a lot of stress and time trying to make this work. I had to kick out the guide so the door is not parallel to the wall. Even at that I had to eliminate the top inside strap because the bolts still wouldn't clear the wall. Over all the door craftsmanship is great. I just hope i never have to take the door down. I would have to find someone to help me. I hope the system is earthquake proof. The whole system looks kinda of shaky just hanging on that rail. Very spooky.

Overall the product was good. There are some issues with fit and finish (holes in door guides and roller brackets were not counter sunk for the flathead screws provided) and the installation instructions did not include some pertinent dimensions. The illustrations could be better as well. When I contacted customer service they didn't seem to know much more than I did about the installation process.

Missing hardware to mount rollers to door and floor guide.

Very good quality product, however, installation instructions are only good to follow if you buy the door from Artisan Hardware. If you are using your own door, do not follow these instructions otherwise you will drill holes in the wrong place in your door ( take it from me). Instructions should include a caution at the top about using your own door. I was also sent spacers that didn't fit over the lag bolts, according to Artisan staff, they got a bad batch, but they immediately sent me replacements. The bolts which attach the wheels onto the door seemed a bit long and stuck out the backside of my door, a little close to the wall and actually hit the trim around the door ( this was a retrofit over an existing doorway) so I had to cut about a half inch off each of 4 bolts, cutting them flush with the hanger hardware on the backside of the door. The staff was very accommodating and top notch, but if you are replacing an existing door with a barn door, ignore the instructions, and unfortunately, you will have to "wing-it".

2 Complaints: 1. One of the brackets with the roller wheel was not installed properly. My friend and I had to take the bracket off, re-drill the holes, and re-position the bracket so we could hang the door. 2. The delivery of the door seems to always take longer than their website advertises. Website says 3-4 weeks, actually took 6 weeks. (this was our 2nd door purchase, the first one took 5 weeks)

The quality looks good however my ladder did not come with written directions. The team sent a video on installing a barn door but my contractor doesn’t want to install it because there are no true directions. Your team said they would walk them through it which is nice but I wish that you would have directions. It would have avoided confusion. I think the ladder will be great once it’s installed.