Artisan HardwareReviews of artisanhardware.com

I waited over a month for product. When it finally showed up, part of the order was missing. It took extra effort on my part, multiple phone calls, and I finally received an answer (wait longer, we will ship it now). I am now awaiting the delivery of the remainder of my items. My construction schedule has been negatively impacted by this issue. My client is unhappy. We have purchased items in the past and have had all positive experiences. I hope this is not the new norm, and just an isolated incident.

Hardware quality and finish was not what was expected. The unfinished steel look ordered was thin shiny sheet metal that was rusting. The door slides were powder coated. I expected raw milled steel for the amount of money I spent.

Ordered and paid for door and hardware July 9, 2018, after repeated calls and emails, received shipment on August 27, 2018. Website stated 3 weeks. Item was crated yet interior contents of metal hardware, fully built mirrored wooden door, and padding were jumbled together in crate. It is a minor miracle that the mirrored door was not broken, scratches from the hardware will need touch up. Hardware received was incorrect. Ordered U roller wall mount guide, received L shape floor mount. Top mount rollers indicate 3-4" wood screws to mount to top of door, but shipping had bolts/washers/nuts for side mount. No wood screws. Door has incorrect mounting hole locations drilled on both top and bottom. Top of door has two pre-drilled holes for one top mount roller in the center of the door. Bottom slotted portion of door has what looks to be 4 properly located pre-drilled holes for both rollers but it happens to be on the bottom of the door and in the slotted guide for an L shape floor mount guide. Despite ordering u shaped roller guide for door bottom, door was slotted for L shape floor mount. Original order requested confirmation that finish of all hardware was all brushed/stainless. Only confirmed via my inbound phone calls 5 weeks after order was placed upon calling to find out why delivery was delayed that all floor guides are black. This is for an all white/brushed silver fixtures bath and all white door purchase. Given the premium pricing on these items, one should expect and get much better shipping, communication, pre-assembly and quality control. I now need to determine whether or not I can make this work by purchasing new hardware locally and touching up this door, or just returning it for a full refund.

This review would be much higher as the product itself was great and works well. The trouble here is that I live somewhere other than the United States. (Canada, near Toronto) Artisan charges a flat rate fee of $300 USD no matter what you are ordering. This does not cover the duty and shipping fees. In this particular case I needed a couple of small parts (A door guide for $8 and the door hanger $60) So imagine my surprise when they tack on an additional $300 US for shipping that doesn't actually include the shipping. I received a notice from FedEx that i would be billed the additional amount. As I already had most of the parts from Artisan i had to make sure i had matching components. i contacted customer service to no avail. the best they could do is offer me a promo code. So something that should have cost me about $100 CDN now cost me close to $500 CDN. What a deal! Can't wait to order something else!!

delivery of the door was a little odd. we live in a condo and the guy who delivered it didn't want to take it up to our place. I had to find people in our building to get the door.

We ordered a wood barn door with a frosted glass center. First of all it was $1600.00 the door and hardware came in with no instructions at all, and smelled like stain. They must of stained the wood on the door after the acid etched glass was in because the glass has stain all around where the glass meets the wood. I called the customer service department and was told somebody will call me back in the afternoon and nobody called me. I am in the commercial construction buisness for 30 years the $1600.00 is definitly on the high side and to see the quality and how the door came in was very disappointing

Your mid-century 3-panel barn door is beautiful, but your shipping, hardware and glass finish were poor quality. The door and hardware were shipped with no instructions. This information was not down loadable from your website. We finally called and were emailed the instructions to hang the door. After spending more time trying to determine how to hang the box track, I called and found out that the necessary spacers and instructions were also not included in the shipping. Since we had already hung the door, we decided not to use the box cover. However, the worst part was that we had paid an extra $50 for frosted glass. Instead of real frosted or etched glass, it was normal glass with a cheap film covering that washed off when we cleaned the glass. Please refund the extra charge for frosted glass!!!

Shipped wrong hardware with the order, wrong size railings and wrong finish on the hardware.