Artificial Grass MastersReviews of artificialgrassmasters.com

Very nice reps. I called and ordered the Legacy Pro turf for my Landscaping company to install. Delivered as promised and helpful

They were very upfront quick efficient and very well priced. I used an ad from a magazine that came in the mail and they honored it. The workers were there very diligently till almost 8 p.m. that night. Did a great job the lawn looks amazing

Excellent work and great communication. We love our new yard. hank you.

great product, seems to drain effectively, holds grass blade firmness.

Highly professional courteous service. Including all involved landscapers, office staff

My experience with this company was great. They were friendly and professional. The work was done well. I am very pleased. I have already started recommending this company to others.

The review template describes a 2-star experience as, "an inadequate experience with a lot of friction." While the final product now looks good and I'm happy with my decision to get artificial turf, my experience was memorably poor. The short version is that the turf was installed over an extremely lumpy foundation which had not been leveled or smoothed over. The turf appeared to be flat on the surface, but when you would walk on it, you could have easily rolled an ankle due to many 2-4" peaks and valleys underneath the turf. Tools were also left behind by the crew which tells me they were looking to get out of there quickly. The matter was only made worse by the sales person. He texted me that night asking how it went and to collect payment. When I mentioned the lumps, he immediately went into a text-rant about how the yard was perfect and how I was being unreasonable. He then went on to tell me about just how hard he had worked on this project and that I should be satisfied with the result. After he sobered up the next day, (I could only hope he had been drinking. What sober person would respond that way to a concerned customer?) he agreed to come to my house. He apologized for his behavior but only because he realized it could be his job if I reported it (I chose not to, I just wanted my yard fixed). He walked on the turf and agreed that you indeed could roll and ankle in many spots around the yard. The team was then rescheduled to revisit my house. Now, the yard is very nice and I like the product. I paid in full immediately after the job was finished. If the foreman in charge would have inspected the work, or the salesperson would not have been blatantly confrontational, I would have reviewed my experience much higher.

Good work nice job