Culture, Aesthetics and Dedication: these values play an important role in our daily work, and are also the central motif of the designs of our collections. Ar Store Club is one of the online stores for sneakers like Air Force 1 or Air Jordan and luxury shoes of the best quality. We work with high quality shoes. Since our foundation in 2023, we still working on new ideas and have been upgrading last releases. Sneakers for men and women with style and passion.
Arstoreclub (arstoreclub.com) has 171 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
arstoreclub.com
Website
arstoreclub.com
Category
Wholesale
Location
Jackson, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 40% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Vorsicht! Hier werden definitiv Fakes verkauft!
Ich habe letztes Jahr im September die kultigen Ponyfell Sambas von adidas x Wales Bonner hier im Shop gekauft. Da ich sie nicht getragen habe, wollte ich sie bei Vestiaire Collective verkaufen. Ich fand einen Käufer. Die Sneakers wurden in Frankreich von Experten geprüft und als ein Fake identifiziert. Damit hatte ich nicht gerechnet! Aber in den Bewertungen häufen sich die Verdachtsmomente! Wer sicher ein Original haben möchte, sollte hier nicht bestellen!
Response from ArstoreclubDec 12, 2025
Hello, thank for your review
We would like to explain the process with complete transparency so that other customers can understand the full context.
When you received your order, you contacted us immediately because the size wasn't good for you. We offered you the option to return the product or change as well, as per our policies. However, you decided not to return it because you didn't want to pay for shipping.
In that message, you also indicated that you would leave negative review if we didn't cover the return shipping costs.
Regarding the accusation of the product, we want to clarify the following:
• We source our products from distributors and resellers and also conduct our own verification process.
• The Adidas shoes you purchased were brand new, with their original packaging and all tags, exactly as shown in your order.
• We cannot validate or verify the evaluation carried out by third parties whose criteria or methods are unknown to us.
If you had returned the product within the specified timeframe, as we offered, you would have received a full refund without any issues.
CL
cliente
ATTENTION VOLEUR PREUVE D'ENVOIS ET PAS DE REMBOURSEMENT
J’ai reçu une paire de baskets de mauvaise qualité. Après échange avec vous, vous m’avez demandé de retourner le colis à l’adresse suivante :
Av. del Saloria, 83
25700 - La Seu d’Urgell
Espagne
Étant donné le coût élevé d’un envoi depuis la France, j’ai effectué le retour via Mondial Relay au point relais le plus proche :
Coffee More
Placa de Joan Sansa "Parc Nou", 25700 La Seu d’Urgell
Le colis a été livré et retiré avec le code PIN 978322.
Voici les informations de suivi :
Numéro de colis : 14547557
Statut : Colis livré au destinataire (preuve disponible sur le site Mondial Relay)
Cela fait maintenant plus d’un mois que vous avez réceptionné le colis, mais je n’ai toujours pas reçu mon remboursement, ni celui des frais de retour.
Je vous demande donc de procéder au remboursement dans les plus brefs délais.
Sans réponse de votre part, je me verrai dans l’obligation d’ouvrir un litige auprès de la plateforme ou du service de paiement utilisé.
J'ai la preuve que vous avez bien retirer le colis mais vous avez garder l'argent
Vous êtes des voleurs
Il y a plusieurs avis négatif qui disent que les baskets sont de très mauvaise qualité de grade B
Et ils disent aussi qu'elles sont fausses.
Si vous me remboursez je retire mon avis
Dans le cas contraire quand je passerai en Espagne j'irai vous voir a votre adresse
I received a pair of poor-quality sneakers. After contacting you, you asked me to return the package to the following address:
Av. del Saloria, 83
25700 - La Seu d’Urgell
Spain
Given the high cost of shipping from France, I returned the item via Mondial Relay to the nearest pickup point:
Coffee More
Placa de Joan Sansa "Parc Nou", 25700 La Seu d’Urgell
The package was delivered and collected using PIN code 978322.
Here is the tracking information:
Package number: 14547557
Status: Package delivered to recipient (proof available on the Mondial Relay website)
It has now been over a month since you received the package, but I still haven't received my refund, nor the refund for the return shipping costs. I therefore request that you process the refund as soon as possible.
If I do not receive a response from you, I will be forced to open a dispute with the platform or payment service used.
I have proof that you did collect the package but kept the money.
You are thieves.
There are several negative reviews saying that the sneakers are of very poor quality, grade B.
And they also say that they are fake.
If you refund me, I will withdraw my review.
Otherwise, when I am in Spain, I will come see you at your address.
I received a pair of poor-quality sneakers. After contacting you, you asked me to return the package to the following address:
del Saloria, 83
25700 - La Seu d’Urgell
Spain
Given the high cost of shipping from France, I returned the item via Mondial Relay to the nearest pickup point:
Coffee More
Placa de Joan Sansa "Parc Nou", 25700 La Seu d'Urgell
The package was delivered and collected using PIN code 978322.
Here is the tracking information:
Package number: 14547557
Status: Package delivered to recipient (proof available on the Mondial Relay website)
It has now been over a month since you received the package, but I still haven't received my refund, nor the refund for the return shipping costs. I therefore request that you process the refund as soon as possible.
If I do not receive a response from you, I will be forced to open a dispute with the platform or payment service used.
Response from ArstoreclubOct 29, 2025
We regret your situation, but it's important to clarify a few points:
This review is the third time that Trustpilot deletes.
The product you received is certified, and we also offered you a proof of authenticity. You indicated that you would send it for certification, but this never happened.
We also provided you with an official return address; however, you never shipped the item to that address. For this reason, PayPal cannot protect your case.
Finally, we sincerely apologize for the inconvenience, but we must also mention that you have repeatedly threatened our team, which we cannot tolerate under any circumstances.
Given the above and the fact that we do not have the product, we have been unable to issue a refund.
MM
Matteo M.
SCARPE FALSE!
NON ACQUISTATE, PRODOTTI FALSI!
Acquistato delle new balance 9060 colore grigio. Mi era stato che vendevano scarpe sia non originali, che originali difettate, che originali senza difetti. Le new balance mi erano state classificate come originali non fallate, le ho pagate 120 con i vari sconti. Alle mie domande sull'autenticità mi hanno risposto con insistenza che il prodotto era originale e che avevano quei prezzi perché arrivavano da un'isola spagnola di cui ora non ricordo il nome. Dopo averle acquistate, quando mi sono arrivate a casa, avevo forti dubbi sull'autenticità del prodotto, che in un secondo momento sono stati confermati quando mi sono accorto che la N all'interno della scarpa era completamente differente tra le due scarpe, inoltre anche i materiali e la forma della scarpa, compresa la vestibilità non era nemmeno simile a quelle originali provate in negozio. Ho contattato il servizio clienti e mi è stato detto che le scarpe che mi erano arrivate erano difettate e gli dispiaceva dell'accaduto insistendo nuovamente sull'autenticità del prodotto. Per venirmi in contro l'assistenza mi ha proposto di mandarmi un altro paio di new balance 9060 questa volta grigie scure limited edition sempre spacciate per originali non difettate gratis. Quando mi sono arrivate mi sono trovato davanti un prodotto fatto sicuramente meglio del precedente, quasi indistinguibile dall'originale se non per la calzatura e la comodità, infatti le new balance 9060 sono conosciute per la loro comodità nella calzatura, invece sono molto scomode e strette per il mio numero (calzatura confrontata ovviamente sulla stessa scarpa dello stesso numero in negozio). Dopo essermi lamentato nuovamente il servizio clienti ha deciso di effettuarmi un rimborso completo del mio acquisto (dicendomi che lo facevano solo perché fanno Sempre felice il cliente anche se le scarpe erano autentiche). Effettivamente per me è stata un'esperienza positiva perché alla fine mi sono ritrovato due paia di new balance 9060 di due colori bellissimi FALSE (una copiata male e una fatta anche bene) a gratis, però sa di fatto che le scarpe sono spacciate per originali quando in realtà non lo sono, quindi per evitare che qualcuno rimanga fregato vi avverto qui!
Aggiorno la mia recensione dopo la risposta del venditore, peccato che non posso pubblicare le immagini delle conversazioni su whatsapp, prima dice di darmi le documentazioni per verificare l'autenticità dei prodotti, poi in privato su whatsapp mi dice che non me li darà perché io sono pazzo, questo vi conferma ancora di più l'autenticità e la serietà di questi venditori, non acquistate da questo venditore! Trustpilot dovresti dare la possibilità di pubblicare documenti qui, solo in questo modo questi venditori possono non spacciarsi per vittime quando in realtà sono loro i truffatori. Con questa chiudo. Spero di esservi stato utile!
Response from ArstoreclubOct 21, 2025
Hi Mateo,
We're sorry to read your review. However, we'd like to clarify a few important points:
First of all you payed 94€ not 120€
In your specific case, after reporting a possible manufacturing defect, you decided to purchase the product. That product was apparently too dramatic for you, and the team immediately offered you a free replacement and, subsequently, a full refund. This was precisely to ensure maximum satisfaction and transparency, even when the product turned out to be authentic, since you never provided the proof you said you would, yet we had the certificate.
👟 It's important to remember that small differences between production batches (such as slight variations in shape or stitching) can occur even in original models, especially in limited editions or those manufactured in different factories. You don't need to be an expert to know this, just intelligence.
We invite you to contact us again if you would like more information or documentation on the authenticity of the sneakers you received.
You have to have a real nerve to receive a refund and a free product, only to come back a year later and criticize it without any proof.
YG
Yuriy G.
These are scammers
These are scammers. I don't get how they're still operating. They send a fake, then start lying about it being "grade B" quality. I sent their fake back to them, but they had the nerve not to issue a refund even after that.
Response from ArstoreclubAug 7, 2025
We understand your frustration, but we’d like to clarify the situation.
The shoes you purchased were indeed grade B, as clearly indicated. Like with any customer, we accepted your return request, despite the fact that you were disrespectful and verbally aggressive toward our staff.
However, you waited over a month to send the product back, far exceeding our return period. You also opened a case through PayPal, which was denied due to your request being outside the eligible return window.
Even so, you decided, on your own, to send the item back. Unfortunately, what we received was in completely unacceptable condition: the shoebox was unprotected, broken, and heavily damaged; the shoes arrived destroyed and wet. This violates our return policy and the basic standards required for any return.
Your tone has remained threatening and hostile throughout, and after all this, you still demand a refund?
Absolutely not.
We stand by our decision, and we will not be refunding this return under any circumstances.
FI
Fi
Totally different colour shoes IRL!
Shoes arrived that did not match the description or the images. I had the most RUDE ‘customer service’ agent try to gaslight me into what adidas class as red is actually orange!
I wish I could attach pictures here so you can see how utterly different they are, and the agent is trying to tell me they’re the same 🤯😳😤
Response from ArstoreclubMay 2, 2025
Hello Ms. Fiona,
We apologize for your comment.
We would like to clarify that the model you received corresponds exactly to the official color "Beam Pink / Solar Red," as designated by Adidas. We understand that the term "Solar Red" may seem confusing, as the brand refers to an orange hue, not a traditional red. This is a color convention widely used by Adidas and can be verified on their website and other official channels.
Our customer service team acted in good faith, explaining this information to you with complete transparency and without any intention of upsetting you. In fact, it was you who spoke in a hostile tone. We apologize if the explanation was perceived differently.
We appreciate your feedback, but we assure you that the product delivered is exactly as shown in the description and images published, considering the different points of view that may affect the light color. For this reason, as indicated in the return policy, you must bear the cost of the return.
Thank you.
AL
Ana Lacave R.
Venden zapatillas falsas
Venden zapatillas falsas. Modelos que llevan años agotados en las páginas originales y se revenden por más de 1000€ en plataformas confiables como Vestiaire y Farfetch, aquí las tienen por poco más de 100€. Sabiendo que ese es el precio de mercado para el producto original, nadie lo vendería a ese precio. Aun así quise darles el beneficio de la duda. Les contacto por whatsapp como lo tienen enlazado en la web, a la pregunta de cuál es la proveniencia (tendrán que saber a qué distribuidor oficial y certificado de la marca lo compran, si no es a la propia marca directamente) no me responden, pero me dicen que me pueden enviar un vídeo del producto (tal y como proceden los falsificadores chinos). En el vídeo se ve que son idénticos a los originales, pero pido una fotografía de la etiqueta de talla en la lengüeta y es una pegatina (y no una etiqueta de tela cosida, como tienen las originales). Lo que me termina de dar todas las pistas. Además, envío todo esto a Adidas para corroborar información y me contestan que ellos no figuran como distribuidor de su producto y que esas zapatillas no tienen una pegatina como etiqueta interior de talla. Los acabo de denunciar ante la OCU.
Edición ante la respuesta de la empresa:
Ojalá se pudiera adjuntar fotos por aquí. Adidas me asegura que "no comercializa con zapatillas Grado B" a terceros. También me dicen (cito textualmente) que "las etiquetas de seguridad están SIEMPRE cosidas a la parte interior de la lengüeta o de las plantillas". Ni siquiera estoy en desacuerdo con que vendan réplicas exactas, pero al menos podrían ser honestos para que se sepa lo que se está comprando. Menos mal que la OCU sí admite las imágenes de captura de los mensajes con Adidas. Si alguien está interesado que me contacte y se las mando. Saludos.
Response from ArstoreclubMar 25, 2025
Hola Ana, gracias. Sin embargo, te confundes en varias cosas que voy a detallar a continuación.
La etiqueta va pegada, en ese caso, en ese zapato, porque al tratarse de zapatos Grado B, en ese caso, incido, venia mal tallada, y tenemos que retirar la etiqueta para colocar la correcta y no tenemos la potestad de modificar la integridad de un zapato con costuras.
En segundo lugar, dudo mucho que la marca te responda que ellos no pegan etiquetas, te ha faltado revisar algunos modelos que llevan etiqueta pegada Gazelle, Samba o Spezial entre otros.
En tercer lugar, razón del precio, como se menciona, ese producto es Grado B, Outlet. No es tan raro, quizá para ti si, pero hay que mirar más allá. Hay bolsos Kelly (marca Hermès) en Outlets de Japón a 10.000€. Y se venden en las paginas que mencionas por encima de 60.000€. O bolsos LV o MK en Outlets de Asia y USA a 100€.
En cuarto lugar, te dijimos textual y literalmente “nosotros verificamos el producto”, pero hay modelos que no vienen certificados porque la marca no lo emite. Cuando quieras te mandamos el legit check aprobado. No tenemos problema.
Qué curioso que los peores comentarios vengan de NO consumidores.
Espero que la información te sirva de apoyo.
Un saludo
MT
Micol T.
They send me a pair of fake nike shoes…
They send me a pair of fake nike shoes and they didn't send me a return label, so I have to pay more than 20€ to have my money back.
I will not buy anything else from this website and I absolutely don't recommend it.
Response from ArstoreclubMar 8, 2025
Hello Micol,
I am very sorry to hear of your disappointment.
Our authenticity and quality controls are passed and we reserve the right to limit ourselves to the return policy only if no data has been provided to us.
If, on the other hand, you give us a detailed explanation, we receive the shoe, we do a thorough review and if we have made a mistake we assume the error and the fault, and assume the costs.
The pair you have sent us were in good condition. And no review were detailed by you.
We hope this is clearer and and clarify more details for you. If this were not the case, the payment method you used would have forced us to refund without return. However, as a legitimate place, it allows us the benefit of the doubt, and therefore, forces you to return the product to be reimbursed.
Have a nice day!
VM
Victor M.
Solo puedo decir que son réplica como conocedor de tenis
Solo se puede decir que son zapato réplica porque hay algunos que cuestan pero mucho dinero y ellos los venden en 129 euro que ni cuando salieron en lanzamiento SNKRS
La verdad que vergüenza si son réplica venderlo como réplica no digan que son originales
Response from ArstoreclubDec 22, 2024
Buenas tardes Victor Manuel,
Primero que todo, lee los términos de servicio o infórmate antes de criticar, porque ni siquiera eres cliente nuestro.
Al parecer no conoces suficiente el mundo de las “tenis”. Para empezar tenemos zapatos originales y originales Clase B (modelos outlet por tener defectos de fábrica). En segundo lugar, no has leído los términos de servicio al parecer. Y en tercer lugar, no todos los zapatos se compran en SNKRS y se revenden, hay más métodos a parte de la reventa.
