ARS/Rescue RooterReviews of ars.com

The install was great. I got misled on the tax credit, when I tried to call you, during the day , no response, he said it. Come to find out, not at all, I’m really upset about this, I know your a corporate place, I hate to say this, I’ll never call ARS again, if this new hot water breaks, I’ll call another company, have it replaced, I will not at all. Say anything derogatory about your company or tech , I hope you understand my frustration

Had an appointment on May 25 for an AC tuneup. 2:00 - 6:00 timeframe. Lady called at 5:55 to say they “were slammed with emergency calls and would not be able to keep my appointment.” I asked when I could reschedule. She said first opening was for today, 17 June (over two weeks?). So I said ok. Same appointment window 2:00 - 6:00. Received texts all day. “You’re on our schedule! See you today!” Ok! 5:10 pm: same lady. Same call. Sorry. Not gonna make it. Can we reschedule? NOPE. WASTED 7 HOURS OF MY TIME. And another hour posting this review EVERYWHERE!!!

AC was not leaking from the coil also it wasn’t freezing so I was told all that turned out to be my filters

I was over charged for the work that was done.NEVER GIVEN THE SENIOR DISCOUNT,I called 3 times for a revised invoice, 5/26/2026, Kirk the plumbing manager assured me it will be address/corrected and Iwill be refunded $91.00 to my Credit card ,I have called several times in reference to this matter,"NO REPLY" I last spoke to April 6/4/2026,I received no revised invoice and no senior credit. This is the last time I'm going to use their service.(I did because they are the people who installed my Carrier central air. TERRIBLE COMPANY, AND I WILL NOT RECOMMEND THEM TO ANYONE THAT ASK ME FOR A REFERRAL. NATALIE ALEXANDER

On 615 2026 I had a scheduled appointment between eight and 1 o’clock. They have my Generac serviced. No one showed up and I wasn’t notified so I’m not happy. Did you want me to call? I already called them they’re coming tomorrow afternoon sorry.

I had a terrible experience.A tech was supposed to come out to service my AC from 2-6 on 6/14/2026.No one ever came. I called numerous times with no response.

We had a routine maintenance inspection performed on our AC system, and the technician informed us that there were numerous issues with our existing unit. While the system was approaching eight years old, it was still functioning adequately for our family's needs. Based on the extensive list of recommended repairs and cleaning services, we decided to purchase a brand-new HVAC system from RS Andrews, believing it would provide improved reliability, efficiency, and peace of mind. Unfortunately, our experience since installation has been extremely frustrating. When the coils began freezing shortly after installation, we were told the issue was caused by us setting the thermostat below 68 degrees. We were essentially blamed for the problem and informed that the system could not be operated below that temperature without risking freeze-ups and failure. This explanation is unacceptable. In the nine years we have owned homes, including with our previous aging unit, we have never been told that we could not set our thermostat to the temperature we desired. It is difficult to understand how a brand-new HVAC system appears to have more limitations than the older system it replaced. We invested in a new system expecting improved comfort and performance, not restrictions on how we cool our home. What is even more concerning is that the system has repeatedly frozen since installation. The coils froze the day after installation, froze again several days later, and are frozen once again today. We have photographs documenting these incidents. We have owned this system for only one week and have had to call for service every single day. Despite these ongoing problems, we still do not have a permanent solution. The Quality Control Supervisor, Rob Skinner, has not returned our calls as promised to discuss corrective actions or next steps. At this point, we are extremely disappointed and are requesting a clear explanation and a permanent resolution to these issues. A brand-new HVAC system should not require daily service calls, nor should homeowners be blamed for normal thermostat settings. If RS Andrews is unable to provide a satisfactory and lasting resolution, we will be forced to explore other options, including seeking legal counsel regarding our rights and remedies. We live in a region where dependable air conditioning is a necessity. Having a newly installed system freeze repeatedly within its first week of operation is unacceptable. We expect RS Andrews to stand behind its workmanship, honor its commitments, and resolve this matter quickly.

I am extremely disappointed with my experience with ARS Rescue Rooter. Our Carrier AC system stopped working, since May 23 and we are still without air conditioning in Orlando Florida while waiting for answers. We were told that the outdoor control board had failed and that the part had been ordered, but no one could provide an estimated delivery date. The most frustrating part of this experience was the lack of communication. I called multiple times seeking updates. The only person who called me back was a manager named Jennifer, and the only information she was able to provide was that the part had been ordered but there was no estimated delivery date because Carrier had to build the part. Other than that, I received no meaningful updates. I was promised callbacks that never happened, and even after leaving a voicemail with the corporate office, I did not receive a response. After being without AC for over three weeks, we also discovered that our manufacturer’s warranty had expired after five years because the unit had not been registered. The most disappointing part of this experience was not the equipment failure itself, but the lack of communication, follow-through, and customer service. Being without air conditioning for 20 days in Florida while receiving little to no information was unacceptable. As a longtime customer, I expected much better service and support. Based on my experience, I cannot recommend ARS Rescue Rooter to friends, family members, or anyone looking for reliable HVAC service. Customers deserve timely communication, follow-through, and support, especially during extended system outages.