ARS/Rescue RooterReviews of ars.com

My brand new (May 25) a/c unit went out on July 3. After 5 service calls (and 2 no shows), it is still not repaired. 4 days ago, on July 10, we asked them to replace the unit. Since then, no one has returned our calls. That’s nearly 2 weeks in July in NC with no A/C (after spending 18k) with no resolution in sight.

DO NOT USE THIS COMPANY for HVAC needs. Had new unit installed May 7 2026. Installation was horrible, techs were no good. Still working on a resolution after 4 visits. No one wants to take responsibility. Request manger call, didn’t get. Sent in a negative review, finally got a response. Provided number to call back, it did not go to person they said I needed to talk to. Worst customer service ever for a $15k unit. Installers set AC to the wrong tonnage. This caused a duct to blow out. Was cooling my attic for about 2 weeks. Had tech come out. He said the install was nowhere near their standards. Said a reinstall team would come. Took a day or two, same bozo install tech came out (even though I said I did not want). Figured he would see all the stuff that needed redone from ticket. Took his word for it. Issues still happening. Went on attic to inspect, duct work seals coming no undone, damper flap still not right and on ground. 4 th visit. Was told manager would call and appointment made. Nope! Had to call myself to schedule. Not feeling good about it at all. And the other worst part, my attic was left a disaster with boxes, paperwork, loose screws, non used wires everywhere! Total lack of professionalism and respect for my property. DO NOT USE THIS LOW RENT COMPANY.

Our AC stopped working 4 days ago, due to the compressor which this was the second time it happened and replaced the parts. We called to set up an appointment - they said the next day between 4-8pm, 8 o'clock came still waiting and we got a phone call said we had to reschedule for the following day between 12 to 2pm, I had to take the day off from work that day so I can be home. He showed up the next day at 2 ish he worked at it for 45 minutes. We got charged for $730!! For what? We said we are under lifetime warranty for parts so it should be free just pay the labor!!! Well he said that was the labor! Are you kidding me?? We were with this company for almost at least 20 years we bought the system from them and each year for maintenance and they were good and trusted them. But these passed few years been having really bad experiences after purchasing a water heater from them 4 years ago((canceled appointments and overcharged. So we are looking for other company out there that can be trusted. Any recommendations?

First things First, the installation team looks very unprofessional. No uniform, not groom look like a background check warranted... Just to be safe, I'm allowing them in my home. Installing a new furnace in a space that needed to be cleaned out First after removal .of the old furnace wasn't done at all... Was that in the training at all. Saturday, the installation took place by Monday. The lines are back up, and the furnace is constantly running, trying to drain itself, I called the main office and was told someone will call and set a appointment Tuesday no time given. Me and my wife both work so I cut the furnace off from the fuse box. We spent that night with no air conditioning and noticed all the little screws all over the kitchen floor. I spent over 14 thousand to miss a day of work with no A/C

I purchased a new hot water heater and heating system 1 year ago and an air conditioner 2 years ago. I was having trouble with my system and I didn't have any hot water and I had flooding. When I called for service I was told they do not service hot water heaters any longer and my contract said I have a 6 year warranty. They refused to come out. I was able to reach another company who fixed the issue. Vinyl Tubing was replaced. ARS never replaced the original Tubing when they put in my new systems. DO NOT EVER USE THIS COMPANY.

Very disappointed with ARS. Our AC has been out since early June, and after weeks of delays, changing diagnoses, and poor communication, the issue is still unresolved. My family has been forced to endure extreme heat and buy a portable AC and fans just to make our home livable. When you spend thousands on a new HVAC system, you expect prompt service and support—not weeks of excuses. Avoid this company if you want reliable service.

I contacted Rescue Rooter for one of my rental properties who had Airbnb guest that had clogged plumbing and my plumber was out of town. Because of the advertisements I see about Rescue Rooter I was confident calling because it was an emergency and it seemed like Rescue Rooter could repair/fix plumbing issues; but that is not what happened. I needed a main line unclogged and LaDarius worked for about 45 minutes to unclog but was unable to do so. He advised that he had other calls he needed to handle and let me know that the company policy was the if it could not be fixed in 45 minutes to an hour they had to move on to the next call. He was very nice but I told him that I had a real problem with paying $350 for something that was not done and that I called my plumber and shared with LaDarius that my plumber said the other toilet needed to be removed to clear the clog since the clean outs could not be located but again due to LaDarius being called to other jobs he could not do that. I understand having to pay for a call but this company requiring payment whether the job is successful or not is absurd. I am requesting a refund of $200 which would cover the 45 minutes of attempt but not reward your company for a job not completed. I called another plumber who came the next morning and successfully unclogged the backed up plumbing by removing the second toilet just as my plumber had recommended. I didn't even have to request both toilets be removed; that plumber was aware thats what was necessary. I called and requested a manager call me about a refund but was never called back. This is horrible business; you get paid whether or not you get the work done? I again am asking for a manager to call me to discuss a refund due to this job not being completed and me having to pay a second plumber who unclogged the drain the very next morning.

Service men lied about referent cost and that it was against the law to recharge a unit if they knew it was leaking. Also agent called on Sunday sales appointment secured for 8am at 8: 45 to say can’t come until sometime after noon. I was up at 6 to be ready. Also I could tell agent just got out of bed. System was down in 100 degree heat. Two service calls were made.