ARS/Rescue RooterReviews of ars.com

April 2, 2026 I asked them to come out and service my unit. The man that was here told me my unit would work better if I installed an AirRanger* filter to go with the BioForce Defender that I already had. I did agree. Two months later I wonder about the constant running 20 minutes on and only 3 minutes off in between. I go look at the unit and discovered the slab on which it sits is saturated all the way around and not coming out of the condensation pipe. I call my son who works with a lot of contractors for a quick diagnosis and then ARS after getting diagnosed by the other firm to have it removed as it is not really meant for my application being a mobile home with restricted air space. ARS informs me I'll get no money back and that maybe there's another issue and they'll come out for $139!! To check it out. I bulk at that and they agree to come out for $39 and just take it out knowing I won't get my money back. I canceled the appointment immediately after a text confirmation. I don't want these people on my property ever again. You see when they sold me the unit they were going to use my old thermostat only to find out it wasn't connected and my only problem to start with but I didn't know that then. Of which I had said if I'm paying you $8500, they started out at $15000.00 when I said good bye they wiggled in at the $8500 so then why aren't I getting a new thermostat I'm paying for it anyway!! These people rip off the elderly as far as I'm concerned. Hard lesson but I'd rather pay someone else at this point and be right afterwards.

This company has done a terrible job as we had several AC issues that we recently bought a year ago. ARS have been to our house several times to resolve AC issues thar have not been resolved. ARS charge several high out of pocket service maintenence and diagnostic at home visit. Not able to speak to a live agent on the phone and instead speak to an Artificial Intelligence agent. I am disappointed in the service and professionalism. Not recommended!

After convincing us to buy two AC units just to find out that’s the ones we were supposed to replace was fixed and used on my other properties. The ones we bought had problems . They prolonged the issue till the warranty ran out so basically it’s a business scheme. They just create more business for work.

Never heard of the company, did not send it to my name!

I’m going to begin this review from the day that we noticed the problem which was on Tuesday, July 14th. We called Brothers after calling several other HVAC companies. I always ask if these companies service businesses. The person on the phone said yes, Brothers services businesses. I explained what the problem was, we had no AC in both of our HVAC units. Someone came out, made the assessment and let us know that we needed to have a part replaced at the time. We were not told that it was covered by warranty. The HVAC unit is less than a year old. We were told by the tech that came out that he would call us early on Wednesday and let us know if he could get the part and what time he could come to fix it on Wednesday. On Wednesday morning there was no call from the tech. Around 2 PM on Wednesday afternoon, I called Brothers customer service and said that I had not heard from the tech and needed an update. Within an hour I got an automatic message that said that we were scheduled to have someone come out between 8am-12pm on Thursday. I never spoke to the tech. I did not know how much any of the work would cost. I didn’t get any exact numbers. I didn’t know if he could get the part. I just got was a message saying that we were scheduled. We would not be able to make it at that time so I called Brothers and said that I’m canceling because I haven’t heard from the tech. I got several phone calls again after I canceled and I called back and canceled again because I hadn’t talked to the tech at all. He never called and never updated us. Thursday came. We had already called a different company however they were not able to come out brothers called again and then automatically scheduled us for another appointment on Thursday so I’d never talked to the tech. When I called Brothers customer service, I explained that I never talk to the tech. I don’t know how much the part is. I don’t know how much I’m paying exactly I have no information. They did the same dispatch and they found out that the part was covered under warranty and then I didn’t have to pay for anything. They did not explain that I would still have to pay for labor. Finally, the tech came out at 5:30p after waiting for him since 12pm. He claimed to have replaced the part and that the AC would work and the place would be cool after a few hours. The next day, Friday, when we walked in, there was not any cooling and it was hotter than it was the day before. I called Brothers again, let them know that we had a tech come out. I paid $1500 for him to replace the part and the AC still did not work. They did send out a tech and he did come, but he did not have a ladder tall enough to reach the roof to get to the AC unit. It was evening so he asked if we could schedule for Saturday. I agreed as long as they were going to come on Saturday and actually fix the unit on Saturday. We were scheduled to have someone come between 12-4PM. By 3pm, I’ve never heard from a tech and I called Brothers customer service to get an update as to when he would come. He never came and at 4:55p I called Brothers to let them know that no one showed, I have already paid $1500 and my AC still doesn’t work. The agent that I spoke to escalated my issue and she said someone would come and fix the problem today on Saturday. I then received an automatic message that said that we were scheduled to have a tech come on Monday at 8 AM. We still have no working air-conditioning and I never talked to a tech. I called Brothers again on Saturday evening and explained that 1) we had someone come out and attempt to fix the problem. 2) I paid $1500 3) My AC unit still is not working and 4) This is an emergency situation especially after I’ve paid my money and the AC unit still doesn’t work. The customer service representative assured me someone would come today and they would call me in 10 minutes. No one came out. I got a text about 15 mins later scheduling me for a Monday appointment between 8am-12pm. I did not talk to anyone. We cannot make that time. I was never asked if I would be available. My business partner left his own review and we received a generic response from the regional success manager, but I’ve called twice and haven’t been able to get him on the phone. It is now Sunday July 19th. My unit is still not fixed, Brothers doesn’t seem to think it’s an emergency, I’ve paid $1500 and have experienced the worst communication and incompetence of any HVAC service we have ever worked with.

The problem was not fixed. Had to have them out again. Was charged again. And problem still not fixed. Sells rep lied to me on a phone call and said he was at my hoise and seen the camera. He was never here. Then tryes to sell me a bigger job and that i could get a loan with there help. I will never use this company again and recomend orhers to stay away as well.

Unfortunately, my experience with this company has been very disappointing. After installing a new mini-split in my garage, I discovered a visibly damaged outdoor fan guard, water collecting beneath the outdoor unit, incomplete exterior line covering, and a breaker that their team said needed to be corrected by an electrician. None of these concerns were explained before the installers left. I emailed the company with photos but received no response. I then scheduled a service appointment for the following day. No technician showed up, and no one contacted me to cancel or provide an update. I called the office three times and was repeatedly told someone would call me with an ETA, but no one ever did. The poor workmanship, missed appointment, and lack of communication are unacceptable—especially for a brand-new installation. I cannot recommend this company based on my experience.

Three truck trips to find out the 1st guy didn’t do his job correctly and for the 2nd guy to tell me he doesn’t have enough time to fix it for the 3rd guy to tell me he don’t see a issue for my AC to worst off after having them do maintenance on my AC